Keila Jimenez

• Operated washing machines and dryers, ensuring proper load management and machine settings.
• Sorted and categorized laundry items based on fabric type and cleaning requirements.
• Maintained cleanliness and organization of laundry area, adhering to safety protocols.
• Monitored inventory of detergents and supplies, restocking as necessary to prevent shortages.

Personalized attention and resolution of inquiries with a focus on quality and empathy.

Management of requests and case follow-up to ensure customer satisfaction.

• Completed reports detailing daily actions, customer services issues, and notable incidents.
• Played key role in implementation of new distribution programs, improving customer services and satisfaction.
• Provided customized customer services, tracking customer experience management fulfillment.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Effective communication with national and international clients, problem solving and basic technical support, maintaining high services standards

• Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
• Analyzed market trends and consumer behavior to inform product positioning and promotional tactics.
• Collaborated with cross-functional teams to optimize marketing campaigns and ensure alignment with business goals.
• Managed budget allocations for marketing initiatives, ensuring efficient use of resources and cost-effectiveness.