Keila McGahuey
Puyallup,WA
Summary
Motivated business professional bringing 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. As well as a Stylist with top-level skills in Cosmetology. Likeable personality and customer-focused background coupled with expertise in helping people look and feel their best inside and out.
Overview
19
19
years of professional experience
Work History
Salon Owner/Operator
Self-employeed
Tacoma, WA
03.2012 - Current
- Designed and built from the ground up a 15 chair booth rental salon and managed 18 stylists.
- Kept a professional environment at all times.
- Put together a handbook to accompany the salon lease, outlining expectations for a peasceful and professional, drama free business.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Learned and remained updated on statutory requirements and regulations.
- Oversaw business budget planning and administration, accounting functions, purchasing retail.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Employed prompt decision-making and in-depth research to resolve issues.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Created and monitored promotional approaches to increase sales and profit levels.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Recorded notes for future reference about customer preferences and services delivered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Worked on 7 customers daily while maintaining distinguished cleanliness and organization of work areas.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Cosmetologist
Self Employed
Tacoma, WA
09.2003 - 03.2012
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Leased a space in a small salon, and maintained my area of service.
- Built a large repeat clientele.
Education
Cosmetology - Cosmetology Education
Gene Juarez Academy South Seattle
Federal Way, WA06.2003
Skills
- Recruitment and Hiring
- Policy Development and Enforcement
- Goal Setting
- Employee Motivation
- Business Leadership
- Team Leadership
- Customer Service Management
- Budget Control
- Verbal and Written Communication
- Inventory Tracking and Management
- Customer Relations
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
Timeline
Salon Owner/Operator
Self-employeed
03.2012 - Current
Cosmetologist
Self Employed
09.2003 - 03.2012
Cosmetology - Cosmetology Education
Gene Juarez Academy South Seattle