Keila Mendoza
Bowie,MD
Summary
Reliable Circulation Assistant with background in managing library resources and maintaining circulation records. Known for effectively coordinating tasks, including book check-ins and check-outs, and assisting patrons with inquiries. Demonstrated strengths include superb organizational skills, customer service abilities, and proficiency in library software applications. Contributions to previous work include streamlined procedures that improved workflow efficiency and enhanced patron satisfaction.
Overview
4
4
years of professional experience
Work History
Circulation Assistant
Prince George's County Memorial Library System
Bowie, MD
07.2024 - Current
- Managed checkouts and returns using integrated library systems.
- Processed new library materials for circulation and cataloging.
- Provided customer service by answering inquiries and resolving issues.
- Monitored patron borrowing activity by tracking fines and fees due for late returns or lost items.
Clerical Aide
Prince George's County Memorial Library System
Bowie, MD
12.2023 - 07.2024
- Processed incoming books and materials for circulation.
- Maintained organization of shelves and library spaces.
- Utilized library software to update patron accounts and check out items.
- Conducted basic clerical tasks, including filing and data entry duties.
Clerical Aid
Dr. Siekanowicz and Gowda, LLC.
Silver Spring, MD
06.2021 - 06.2022
- Volunteered as a clerical aid
- Collected and documented medical information
- Filed medical and billing reports for insurance companies
- Provided exceptional digital customer service
Education
Bachelor of Science - Business Administration
Bowie State University
Bowie, MD05-2028
Some College (No Degree) - General Studies
Howard Community College
Columbia, MDSkills
- Customer service
- Clerical Work
- Data Entry
- Organizational Skills
- Fast Learner
- Goals Oriented
- Word Processor
- Google Suite
LANGUAGES
Fluent in Spanish
Timeline
Circulation Assistant
Prince George's County Memorial Library System
07.2024 - Current
Clerical Aide
Prince George's County Memorial Library System
12.2023 - 07.2024
Clerical Aid
Dr. Siekanowicz and Gowda, LLC.
06.2021 - 06.2022
Bachelor of Science - Business Administration
Bowie State University
Some College (No Degree) - General Studies
Howard Community College