Bracey Brown
Whitsett,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Circulation Assistant
Alamance County
08.2024 - Current
- Coordinated the scheduling of meeting rooms and other shared spaces within the library facility, ensuring optimal utilization of available resources.
- Improved library user satisfaction by providing efficient and courteous customer service at the circulation desk.
- Promoted library events and services to patrons through engaging displays and informative handouts.
- Enhanced patron experience with timely assistance in locating materials and resources within the library.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Checked library materials in and out of library.
- Answered telephone and offered general information in response to inquiries.
- Catalogued and sorted books and library materials.
- Helped patrons to complete forms for library card issuance.
E-Commerce Associate
Goodwill Industries of Central North Carolina, Inc.
07.2022 - 10.2023
- Increased sales by optimizing product listings and implementing effective marketing strategies
- Improved website usability by analyzing user feedback and making necessary adjustments to site design and layout
- Optimized shipping processes for cost efficiency while maintaining reliable delivery timelines
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal
Junior Freelance Designer
The Pinewood Co.
01.2022 - 06.2022
- Enhanced client satisfaction by delivering high-quality design projects within tight deadlines
- Streamlined design processes for increased efficiency and faster project completion
- Transformed clients visions into reality through creative designs tailored to their unique needs
- Designed user-friendly websites with clear navigation and compelling visuals, improving user experiences
Avalon Sessions Specialist
Concentrix
10.2021 - 12.2021
- Developed strong client relationships through consistent communication and attentive service
- Collaborated with cross-functional teams to achieve project goals on time and within budget
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Listened and responded to customer requests and forwarded necessary information to superiors
Avalon Sales Representative
Concentrix
05.2021 - 10.2021
- Driving sales for iPhones, iPads, Macbooks and their additional software
- Generated additional sales opportunities with upselling and cross-selling techniques
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
- Expanded customer base through warm calling, networking, and relationship building
Freelance Photographer
Cliquepik
08.2016 - 11.2019
- Enhanced client satisfaction by delivering high-quality photographs for various events and projects
- Captured stunning images for weddings, corporate events, and portraits, resulting in repeat business and referrals
- Streamlined photo editing process, increasing efficiency and reducing turnaround time for clients
- Built a diverse portfolio by working with clients across multiple industries, showcasing versatility and adaptability
Education
High School Diploma -
South View High School
Hope Mills, NC06.2014
Skills
- Payment Processing
- Customer Service
- Phone and Email Etiquette
- Work Prioritization
- Reading Comprehension
- Time Management
- Problem-Solving
- Teamwork and Collaboration
Certification
Introduction to Social Media Marketing, Coursera, 01/01/23
Timeline
Circulation Assistant
Alamance County
08.2024 - Current
E-Commerce Associate
Goodwill Industries of Central North Carolina, Inc.
07.2022 - 10.2023
Junior Freelance Designer
The Pinewood Co.
01.2022 - 06.2022
Avalon Sessions Specialist
Concentrix
10.2021 - 12.2021
Avalon Sales Representative
Concentrix
05.2021 - 10.2021
Freelance Photographer
Cliquepik
08.2016 - 11.2019
High School Diploma -
South View High School
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