Summary
Overview
Work History
Education
Skills
Timeline
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Joi Ledbetter

Bowie,MD

Summary

Energetically driven and detail-oriented, I excelled at Michael E. Busch Annapolis Library, enhancing patron satisfaction and streamlining circulation processes. Skilled in library software and guest services, I significantly contributed to team success and efficient patron account management. My adaptability and strong customer service ethos underpin my ability to thrive in dynamic environments.

Overview

2
2
years of professional experience

Work History

Circulation Assistant

Michael E. Busch Annapolis Library
10.2023 - Current


  • Checked library materials in and out of library.
  • Assisted staff with special projects and library event preparation.
  • Maintained condition of library shelves and study areas.
  • Helped library patrons by providing directional information.
  • Enhanced patron experience with timely assistance in locating materials and resources within the library.
  • Streamlined check-in/check-out processes, reducing wait times for patrons during peak hours.
  • Demonstrated flexibility in adapting to changing priorities throughout daily operations while maintaining high levels of efficiency under pressure.
  • Provided support during special programs or events hosted at the library, contributing to successful community engagement initiatives.

Team Member

Chick-fil-A
07.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Education

High School Diploma -

Bowie High School
Bowie, MD
05.2023

Skills

  • Shelving Accuracy
  • Work Prioritization
  • Collection Maintenance
  • Database Searching
  • Patron account management
  • Library materials handling
  • Interlibrary loan processing
  • Library software expertise
  • Guest Services
  • Circulation procedures
  • Patron Relations

Timeline

Circulation Assistant

Michael E. Busch Annapolis Library
10.2023 - Current

Team Member

Chick-fil-A
07.2022 - Current

High School Diploma -

Bowie High School

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Joi Ledbetter