Keila Pallanes
Tucson,AZ
Summary
Determined student with academic discipline knowledge, strong willingness to learn and drive to succeed. Responsible and motivated to apply education in the workplace and become more knowledgeable. Open to adapting to a new environment that is fast-paced and detail-oriented.
Overview
1
1
Language
7
7
years of professional experience
Work History
Debt Collector
Cash Time
Tucson, Arizona
03.2023 - 09.2023
- Contacted clients to collect overdue payments, resolving account issues to facilitate timely payments.
- Utilized company software to track outstanding accounts and document interactions, ensuring accurate records for follow-up.
- Assessed customer financial situations to identify hardship cases, providing tailored solutions for account management.
Customer Service Representative
Customer Contact Channels
Tucson, Arizona
05.2016 - 05.2018
- Maintained a positive attitude while resolving customer complaints in high-pressure situations, fostering customer satisfaction.
- Responded to customer inquiries via phone and email.
- Collaborated with team members to streamline service processes, enhancing response times.
- Documented customer interactions in company database accurately.
Education
High School Diploma -
Pueblo Magnet High School
Tucson, AZ03-2015
Skills
- Problem solving
- Team collaboration
- Confidentiality maintenance
- Continuous improvement
- Patience and persistence
Languages
Spanish
Professional
Timeline
Debt Collector
Cash Time
03.2023 - 09.2023
Customer Service Representative
Customer Contact Channels
05.2016 - 05.2018
High School Diploma -
Pueblo Magnet High School