Keila Pupo
Cape Coral
Summary
Dedicated to enhancing customer satisfaction through quality service and support. Experienced in training and mentoring team members to foster a collaborative environment. Proven ability to build strong relationships with diverse stakeholders and improve employee engagement in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Clinical Assistant
lee schools district
Fort Myers
10.2025 - Current
- Provided tailored guidance and resources to meet diverse student needs during activities.
- Ensured accuracy in student records and documentation to support effective administrative operations.
- Facilitated classroom management and prepared daily lesson materials to enhance student engagement.
Customer Service Representative
Lee Health
09.2022 - 10.2025
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased customer retention by developing unique discount options and promoting new product lines.
- Trained new personnel on company operations, policies, and services to ensure effective onboarding.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Patient Access Specialist
Lee Health
01.2022 - 09.2022
- Delivered excellent customer service by promptly addressing patient inquiries to enhance patient satisfaction.
- Secured signatures for financial responsibility and treatment procedures from patients or guardians to ensure compliance and facilitate care.
- Resolved patient billing issues according to established guidelines, improving patient understanding and satisfaction.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Lead Sales Associate
Cvs
09.2021 - 01.2022
- Processed and stocked merchandise in accordance with store standards.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High school diploma -
Skills
- Account Management
- Refund Processing
- Retail Sales
- Customer Service
- Credit Card Payment Processing
- Call Center Operations
- Customer Satisfaction
Timeline
Clinical Assistant
lee schools district
10.2025 - Current
Customer Service Representative
Lee Health
09.2022 - 10.2025
Patient Access Specialist
Lee Health
01.2022 - 09.2022
Lead Sales Associate
Cvs
09.2021 - 01.2022