Keila Rivera
Waterbury
Summary
Experienced in managing daily operations with a focus on staff performance and customer satisfaction. Successfully resolved customer complaints, ensuring timely responses that contributed to overall service quality. Conducted employee training and performance evaluations, fostering a collaborative work environment. Regularly held meetings to address staff concerns, enhancing team communication and operational efficiency.
Overview
4
4
years of professional experience
Work History
Operations Supervisor
SSA
Waterbury
03.2021 - Current
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Monitored staff performance and provided feedback for improvement.
- Maintained accurate records of employee attendance and performance reviews.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
Education
Bachelor of Arts - English Language And Literature
Concordia College
Bronxville, NY05-1995
Skills
- Staff management
- Customer service
- Performance evaluation
- Employee training
Languages
Spanish
Professional
Timeline
Operations Supervisor
SSA
03.2021 - Current
Bachelor of Arts - English Language And Literature
Concordia College