Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keila Sinforiano Lopez

San Jose,USA

Summary

Results-driven retail manager with experience leading teams of up to 40 employees, consistently exceeding sales and credit goals. Skilled in training, mentoring top performers, and managing operations. Strong communicator with expertise in customer service, KPI analysis, and recruitment. Adept at driving productivity and fostering team collaboration for success.

Overview

4
4
years of professional experience

Work History

Manager

Forever 21
06.2023 - Current
  • Operating a $3.8 million store engaging in executive leadership walkthrough
  • Managed a high-performing team of 40 employees, overseeing daily operations, driving productivity, and ensuring exceptional customer service.
  • Successfully achieved sales and credit goals, consistently surpassing targets through effective team leadership and strategic sales initiatives.
  • Trained and mentored team members, including developing top credit champions, resulting in an increase in credit card applications and improved sales performance.
  • Led recruitment efforts, including hiring and onboarding new staff, ensuring the alignment of talent with company values and operational needs.
  • Monitored and analyzed Key Performance Indicators (KPIs) such as sales conversion rates, average transaction value, and credit applications, implementing corrective actions to exceed goals.
  • Fostered a positive team culture by encouraging collaboration, motivation, and continuous professional development.

Brand Ambassador

Forever 21
06.2022 - 05.2023
  • Built and maintained positive relationships with customers, offering personalized styling advice to enhance shopping experiences and drive brand loyalty.
  • Achieved Top Credit Card Champion status for back-to-back months, consistently surpassing credit card application goals through proactive customer engagement and effective sales strategies.

Work Study Student Intern, Global Deal Management Team

ServiceNow
08.2021 - 06.2023
  • Wrote and published 5 articles in the GDM newsletter, The Good Stuff, enhancing internal communication and engagement.
  • Performed data entry and analyzed graphs to provide actionable insights.
  • Updated existing documents to align with the new ServiceNow brand template and style guide.

Education

Medical Assistant

Carrington College
San Jose

High School Diploma -

Cristo Rey San Jose Jesuit High School
San Jose, CA
06.2024

Skills

  • Team Leadership & Development
  • Staff Training & Mentorship
  • Recruitment & Onboarding
  • Conflict Resolution
  • Performance Management
  • Employee Engagement & Motivation
  • Sales Strategy & Goal Achievement
  • KPI Monitoring & Analysis
  • Upselling & Cross-selling
  • Credit Card Application & Promotion
  • Inventory Management
  • Effective Communication (Written & Verbal)
  • Product Knowledge & Recommendations
  • Store Operations & Visual Merchandising

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager

Forever 21
06.2023 - Current

Brand Ambassador

Forever 21
06.2022 - 05.2023

Work Study Student Intern, Global Deal Management Team

ServiceNow
08.2021 - 06.2023

Medical Assistant

Carrington College

High School Diploma -

Cristo Rey San Jose Jesuit High School

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Keila Sinforiano Lopez