Keilah Israel
Cincinnati,OH
Summary
Developed strong communication and problem-solving abilities in fast-paced environments. Skilled in managing complex systems and ensuring operational efficiency. Seeking to transition into new field where these transferable skills can contribute to success.
Overview
4
4
years of professional experience
Work History
Track Group Telecommunications Operator
RDI
08.2024 - Current
- Assisted agencies and probation officers with offenders (assigned GPS tracking systems) of reporting daily activities and violations and notified monitored individuals, officers, agencies and victims of violations.
- Adhered to and followed strict protocols in cases of violation or compliance and maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of monitoring processes.
- Handled sensitive customer data with discretion and professionalism, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand and connected callers with appropriate parties.
- Collaborated with team members to maintain high-quality service standards and implement process improvements that led to increased workflow efficiency within the telecommunications department and contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units leading to increased client retention rates.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
- Maintained up-to-date knowledge of emergency call procedures and ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
Private First Class
United States Army
11.2022 - 02.2024
- Participated in, & supported, military operations, such as combat & training operations, & humanitarian efforts
- Operated, maintained, and repaired equipment
- Performed technical repair and supported activities
- Supervised junior enlisted personnel
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
Administrative Assistant
Native Moon Apothecary
07.2020 - 03.2022
- Answered and directed phone calls, organized and scheduled appointments, wrote and distributed emails, correspondence memos, letters, faxes and forms
- Assisted in the preparation of regularly scheduled reports, developed and maintained a filing system, updated and maintained office policies and procedures
- Ordered office supplies and researched new deals and suppliers, maintained contact lists, provided general support to visitors & acted as the point of contact for internal and external clients
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Some College (No Degree) - Russian
Defense Language Institute
Monterey, CABachelor of Arts - Psychology
University of Arizona Global Campus
12-2027
High School Graduate -
Mt. Healthy Jr/Sr High School
01.2020
Skills
- Leadership & Interpersonal Skills
- Decision Making & Teamwork
- Persistence & Critical Thinking
- Handling Work Stress & Behaving Ethically
- Dependable & Adaptable
- Oral Communication
- Written Communication
- Attention to Detail
- System monitoring
References
- Keonna Bradford, (513) 771-8733
- Yasmine Kellough, (831) 760-5322
- Nakia Bedgood, (513) 290-4391
Timeline
Track Group Telecommunications Operator
RDI
08.2024 - Current
Private First Class
United States Army
11.2022 - 02.2024
Administrative Assistant
Native Moon Apothecary
07.2020 - 03.2022
Some College (No Degree) - Russian
Defense Language Institute
Bachelor of Arts - Psychology
University of Arizona Global Campus
High School Graduate -
Mt. Healthy Jr/Sr High School
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