Highly motivated and committed public health professional offering over 10 years of experience, with a proven history of superior performance at the individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Language
Work History
Server/Bartender
Vitos Italian Restaurant
Mineral , Virginia
08.2022 - Current
Cultivated warm relationships with regular customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Explained menu items and suggested appropriate options for food allergy concerns.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Certified Community Health Worker
22nd Century Technologies/RAHD
Fredericksburg, VA
12.2020 - 03.2025
Patient education/ Interviews for local health department reporting and tracking.
Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
Increased awareness of available resources by organizing and participating in community health fairs and events.
Developed educational materials tailored to specific population needs, ensuring clarity and relevance for maximum impact on public health initiatives.
Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
Medical Office Manager
Marque Urgent Care LLC
San Diego, California
08.2016 - 05.2020
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Empowered employees to independently resolve problems and disputes
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Oversaw accounting, budgeting and financial reporting.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budgets.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Managed10 employees with various personalities and from different cultures for large multi practice urgent care-physician practice.
Front and Back Office Medical Assistant
Lomita Family Medical Group
Spring Valley, California
06.2022 - 08.2022
Reporting lab results to the county when positive communicable disease reports arise
Patient education/ Plan of care (providing resources and support in accordance to diagnosis)
Upholding proper phone etiquette while working in a fast-paced environment. Triaged patients in-person and via telephone to help optimize clinical resources.
Referral submissions and coordination.
Calling patients to come to the office for any preventive lab work and visits
Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
Education
Bachelor of Science - Public Healh
California Baptist University
Riverside, CA
03.2022 - Current
Certified Community Health Worker - Public Health
Virginia Certification Board
Virginia
Professional Spanish Interpreter - Spanish Interpreting
Virginia Institute of Interpreting
Virginia
05.2001 -
Medical Assisting
Kaplan College
Chula Vista, CA
09.2011 - 08.2012
High School Diploma -
Helix Charter High School
La Mesa, CA
08.2007 - 06.2011
Skills
Exceptional patient care
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Timeline
Server/Bartender
Vitos Italian Restaurant
08.2022 - Current
Front and Back Office Medical Assistant
Lomita Family Medical Group
06.2022 - 08.2022
Bachelor of Science - Public Healh
California Baptist University
03.2022 - Current
Certified Community Health Worker
22nd Century Technologies/RAHD
12.2020 - 03.2025
Medical Office Manager
Marque Urgent Care LLC
08.2016 - 05.2020
Medical Assisting
Kaplan College
09.2011 - 08.2012
High School Diploma -
Helix Charter High School
08.2007 - 06.2011
Professional Spanish Interpreter - Spanish Interpreting
Virginia Institute of Interpreting
05.2001 -
Certified Community Health Worker - Public Health
Virginia Certification Board
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