Keilani Armendariz

• Processed customer transactions efficiently using point-of-sale systems.
• Provided exceptional customer service by assisting with product inquiries.
• Maintained cleanliness and organization of the checkout area regularly.
• Handled cash management duties including balancing registers daily.
• Assisted in inventory management by restocking shelves as needed.
• Trained new cashiers on operational procedures and customer service practices.
• Resolved customer complaints promptly to ensure satisfaction during transactions.
• Collaborated with team members to improve workflow during peak hours.
• Operated cash register or POS system to receive payment by cash, check and credit card.

• Clean and organize daily food stock daily

• Developed customized fitness plans for individuals based on their goals, abilities and needs.
• Provided ongoing support to ensure clients adhere to their fitness plan.
• Assisted clients with establishing realistic goals related to weight loss, muscle building or injury rehabilitation.
• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Generated new sales leads through cold calling and networking activities.
• Maintained accurate records of all sales and prospecting activities.
• Created detailed reports on daily, weekly, and monthly sales activity.
• Identified opportunities for cross-selling additional products and services.

• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Greeted incoming guests to escort to assigned dining area and present menus.
• Developed long-term relationships with customers to increase opportunities for repeat business.
• Performed regular restroom checks to restock supplies and handle minor cleaning.
• Resolved customer service and food-related issues to maintain guest satisfaction.
• Enhanced guests' experiences by fulfilling special requests during visits.

• Greet members, prospective members and guests, providing exceptional customer service.
• Consistently met top membership sales monthly
• Work with POS systems for sales products along with checking members into the system.
• Handled front desk requirements including answering club’s phone calls assisting callers with varieties of questions in a kind/ friendly manner.
• Regular cleaning duties around gym including gym equipment, machines, free weights, bathrooms, front desk, lounging areas, and Spa.
• Update accounts with recent information and processed customer payments.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Went above/beyond by: helping out at different Planet Fitness locations if they needed assistance while being short-staffed, opened and closed back-to-back shifts, and have stayed overtime and took on extra shifts if needed while our location was short on staff.

• Operated POS terminals to input orders, split bills and calculate totals.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Cleared table and bussed dishes to allow for quick setups.
• Resolved customer concerns with friendly and knowledgeable service.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.