Keileany Cruz
Buffalo
Summary
Motivated and disciplined college student with experience balancing academics, ROTC training, and athletics at a Division I level. Skilled in teamwork, leadership, and time management, with a strong interest in criminal justice and public service. Dedicated, adaptable, and eager to contribute to professional environments that value integrity, problem-solving, and personal growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Merchandise / Fulfillment
Target
Rochester, NY
06.2022 - Current
- Manage inventory logistics by pulling items from back-stock to replenish floor levels based on system data.
- Assist guests with inquiries and resolve service issues to ensure a positive shopping experience.
- Maintain department standards by organizing shelves and processing return items back to accurate locations.
- Provide operational support as a backup cashier during high-volume periods.
Cadet
Army ROTC
Buffalo, NY
09.2023 - 09.2025
Cashier / Sales Floor Member
Burlington
Henrietta, NY
12.2022 - 09.2023
- Executed register sales by scanning, itemizing, and totaling customer purchases with accuracy.
- Delivered fair, friendly, and courteous service to ensure a positive customer experience.
- Resolved customer conflicts and answered questions regarding products and policies.
- Processed return transactions and assisted with bagging merchandise.
Front End Associate
Gates Big M
Gates, NY
09.2021 - 05.2022
- Operated cash register systems to process sales and return transactions.
- Addressed and resolved customer issues while providing friendly service.
- Trained new associates on store policies, procedures, and best practices for operational efficiency.
Education
Bachelor of Science - Criminal Justice, Minor in Forensic Psychology
Canisius University
Buffalo, NY05.2027
Career and Technical Education -
WEMOCO Career And Technical Center
Spencerport, NY06.2023
High School Diploma -
Spencerport High
Spencerport, NY06-2023
Skills
- Languages: Proficient in Spanish
- Technical Skills: Tourniquet Application, Handcuffing, Interviewing, Foot Patrol
- Professional Skills:
- Leadership
- Teamwork
- Public Speaking
- Independent Work
- Adaptability
- Problem-solving
- Customer service
- Time management
- Flexible and adaptable
- Critical thinking
- Calm under pressure
- Decision-making
- Teamwork and collaboration
- Friendly, positive attitude
Accomplishments
● High School Athlete of the year: 2018
● High School Volleyball MVP: 2018-2019
● Regents (Algebra 2, English 3, US History, Chemistry, Earth science, Living Environment): 2017-2023
Certification
- FEMA Emergency Management Institute
- IS-100: Introduction to the Incident Command System
- IS-200: ICS for Single Resources and Initial Action Incidents
- IS-700: National Incident Management System, An Introduction
- IS-907: Active Shooter
- IS-5A: An Introduction to Hazardous Materials
- IS-241.B: Decision Making and Problem Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cadet
Army ROTC
09.2023 - 09.2025
Cashier / Sales Floor Member
Burlington
12.2022 - 09.2023
General Merchandise / Fulfillment
Target
06.2022 - Current
Front End Associate
Gates Big M
09.2021 - 05.2022
Bachelor of Science - Criminal Justice, Minor in Forensic Psychology
Canisius University
Career and Technical Education -
WEMOCO Career And Technical Center
High School Diploma -
Spencerport High