Keiley Sabourin
Thornton,NH
Summary
Detail oriented professional with experience in admissions recruiting, customer service, and operations. Strong communication and problem solving skills with a track record of reliability. Relocating to Georgia in July of 2026 and seeking full time opportunities.
Overview
7
7
years of professional experience
Work History
Assistant Director of Admissions
Plymouth State Admissions Office
Plymouth, NH
05.2025 - Current
- Managed a recruitment territory of 130 high schools and organizations, engaging 1,500+ prospective students annually through presentations, campus events, and one-on-one advising.
- Conducted recruitment events on campus.
- Represented the University at College Fairs in designated territories.
- Planned and coordinated high school visits during the year, regularly delivered presentations to groups of 20–50+ students and families.
- Reviewed 1,500+ undergraduate applications per admissions cycle, evaluating academic credentials and supporting materials to determine admission eligibility.
- Maintained and tracked a pipeline of 1,500+ applicants using a CRM system to conduct targeted outreach via phone, email, and virtual meetings to drive application completion and enrollment.
- Serving as interim supervisor for tour guide program during colleagues maternity leave; to include coordinated scheduling, managed operations, and approved payroll timecards.
- Took initiative to implement and lead office social media efforts; creating and publishing content to enhance visibility and audience engagement.
Admissions Representative: Student Lead of Events and Marketing
Plymouth State Admissions Office
Plymouth, NH
08.2021 - 05.2025
- Served as a face for the University during campus tours for prospective students.
- Facilitated Open Houses to ensure that they run smoothly.
- Responsible for creating and managing schedules for each tour guide for 10+ enrollment events every year.
- Facilitated monthly meetings with other Student Leads to relay new information and important changes to the tour guide team.
- Answer any questions from prospective students or their families with accuracy and courtesy.
Merchandise Hostess- Frontierland, Magic Kingdom
Disney College Program, Walt Disney World
Lake Buena Vista
05.2024 - 08.2024
- Proactively engage with Guests addressing needs, answering questions, giving directions, and other information about the theme park or surrounding areas.
- Process Guest orders accurately through a point-of-sale system.
- Greeted guests, providing exceptional customer service and enhancing overall guest experience.
- Facilitated merchandise displays, ensuring alignment with brand standards and promotional strategies.
Ride Operator at Seven Dwarfs Mine Train- Fantasyland, Magic Kingdom
Disney College Program, Walt Disney World
Lame Buena Vista
04.2023 - 08.2023
- Proactively engage with Guest by addressing needs by answering questions, giving directions and other information about the theme park or surrounding areas.
- Operated attractions, ensuring guest safety and adherence to operational procedures.
Head Cashier and Customer Service Specialist
Big Y
Franklin, MA
07.2019 - 01.2024
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved guest complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Elementary Education and Youth Development, Psychology
Plymouth State University
Plymouth, NH05-2025
Skills
- CRM software experience
- Relationship development
- Process improvement
- Admissions oversight
- Time management
- Attention to detail
- Organizational skills
Timeline
Assistant Director of Admissions
Plymouth State Admissions Office
05.2025 - Current
Merchandise Hostess- Frontierland, Magic Kingdom
Disney College Program, Walt Disney World
05.2024 - 08.2024
Ride Operator at Seven Dwarfs Mine Train- Fantasyland, Magic Kingdom
Disney College Program, Walt Disney World
04.2023 - 08.2023
Admissions Representative: Student Lead of Events and Marketing
Plymouth State Admissions Office
08.2021 - 05.2025
Head Cashier and Customer Service Specialist
Big Y
07.2019 - 01.2024
Bachelor of Science - Elementary Education and Youth Development, Psychology
Plymouth State University