Keiliah Smith
Archer,FL
Summary
Detail-oriented professional with experience in veterinary and hospitality environments. Recognized for strong analytical thinking and team collaboration, driving improvements in customer satisfaction and operational efficiency. Eager to contribute to a dynamic team focused on delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Reception Specialists
Chi Animal Hospital
Reddick, FL
10.2023 - 05.2024
- Assisted veterinarians in conducting examinations and administering treatments.
- Maintained cleanliness and organization of examination rooms and treatment areas.
- Managed appointment scheduling and client communications effectively.
- Supported staff with inventory management, ensuring adequate supplies available.
- Educated pet owners on post-treatment care and preventive health measures.
- Utilized veterinary software for record-keeping and patient management tasks.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Server, Busser, Hostress,
The Front Porch
Dunnellon, FL
03.2021 - 02.2023
- Provided exceptional customer service by addressing guest inquiries and resolving concerns promptly.
- Assisted in food and beverage service, ensuring timely delivery and adherence to quality standards.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to facilitate smooth communication during peak hours.
- Supported team members during busy shifts, fostering a cooperative work environment.
- Received positive feedback from guests for attentive service and professionalism throughout shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Dunnellon High
Dunnellon, FLSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Reception Specialists
Chi Animal Hospital
10.2023 - 05.2024
Server, Busser, Hostress,
The Front Porch
03.2021 - 02.2023
High School Diploma -
Dunnellon High