Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keilian Martinez

Orlando,FL

Summary

Dynamic service worker looking forward to a career change with proven background expertise at Porsche South Orlando, excelling in inventory management and customer relationship management. Achieved timely vehicle reconditioning and enhanced client satisfaction through effective loaner vehicle coordination. A critical thinker and problem solver, dedicated to optimizing operations and fostering a positive customer experience.

Overview

4
4
years of professional experience

Work History

Inventory Manager/loaner Coordinator

Porsche South Orlando
03.2024 - Current
  • Managed incoming dealership vehicle inventory before reaching selling point.
  • Wrote repair orders on inventory for vehicles needing reconditioning work, ensured pictures where taken and posted on website, as well as ensuring work is done to vehicles in a timely manner.
  • Assigned loaner vehicles to scheduled clients for customer pay and/or warranty repairs per Porsche guidelines.
  • Managed and tracked 45 loaner vehicles daily, ensuring they returned without damages and on time for the next client.

Dealer Customer Experience Manager

Porsche Mobile
08.2023 - 02.2024
  • Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
  • Enhanced customer satisfaction by providing personalized assistance and accommodations
  • Handled customer complaints and resolving issues in a timely manner.
  • Answered approximately 30 phone calls a day and scheduled appointments for upcoming services.
  • Managed the outgoing surveys for the overall rating of the dealership.

Lane Attendant

Joe Bullard Infiniti
10.2022 - 08.2023
  • Multi-tasked efficiently to quickly and accurately check in, park, and retrieve client vehicles.
  • Kept the lane clean and presentable.

Life Insurance Agent

Globe Life And Accident Insurance Company
06.2022 - 10.2022
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Processed insurance claims and handled insurance denials.

Durable Medical Equipment Technician

Bienville Orthopaedic Specialists
08.2021 - 06.2022
  • Improved patient care by providing timely and accurate maintenance of durable medical equipment.
  • Performed complex installations, calibrations, and adjustments on various types of medical equipment to guarantee accuracy and dependability.
  • Placed and removed cast, braces, and/or boots from patients with injuries.

Education

High School Diploma -

Alma Bryant High School
Mobile, AL
05-2021

Skills

  • Decision-making
  • Customer relationship management
  • Customer service
  • Inventory management
  • Critical thinking
  • Problem solver
  • Team leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Inventory Manager/loaner Coordinator

Porsche South Orlando
03.2024 - Current

Dealer Customer Experience Manager

Porsche Mobile
08.2023 - 02.2024

Lane Attendant

Joe Bullard Infiniti
10.2022 - 08.2023

Life Insurance Agent

Globe Life And Accident Insurance Company
06.2022 - 10.2022

Durable Medical Equipment Technician

Bienville Orthopaedic Specialists
08.2021 - 06.2022

High School Diploma -

Alma Bryant High School

Similar Profiles

CREATE PROFILE