Maegan Godinez
Tucson,AZ
Summary
Reliable dealership professional with experience in loaner coordination, service scheduling, and vehicle inspections. Skilled in tracking repair orders, supporting customer handoffs, and keeping operations running smoothly. Known for clear communication, problem solving, and strong attention to detail.
Overview
3
3
years of professional experience
Work History
Reconditioning Manager / Loaner coordinator /Courtesy Shuttle Driver
BMW
Tucson, Arizona
03.2026 - Current
- Supported BMW reconditioning flow across service, detail, and inspection teams.
- Set reconditioning schedules with BMW technicians and body shop staff.
- Checked used vehicle condition reports for BMW dealership inventory.
- Tracked repair orders and parts requests for BMW vehicles.
- Communicated repair needs with BMW sales and service departments.
- Established quality control measures to uphold standards in vehicle reconditioning and enhance customer satisfaction.
- Facilitated clear communication among team members to enhance collaboration and performance.
- Ensured compliance with all safety regulations and company policies.
- Coordinated logistics for loaner vehicles, ensuring timely delivery to customers and availability for service needs.
- Scheduled and maintained loaner fleet, optimizing usage to support operational demands.
- Inspected vehicle safety systems before each shift and reported maintenance concerns.
- Monitored traffic conditions and selected safe alternate routes.
Loaner Coordinator/Service Porter
BMW
Tacoma, Washington
07.2023 - 03.2026
- Resolved customer complaints promptly, ensuring adherence to company standards and enhancing customer satisfaction.
- Navigated customer vehicles through BMW service drive and parking lot for efficient service delivery.
- Collected and parked vehicles for BMW service appointments to streamline service operations.
- Assisted advisors in vehicle staging and customer handoffs to facilitate smooth service processes.
- Provided shuttle service for customers when their vehicle was being serviced at the shop.
- Maintained accurate records and documentation in BMW databases to support operational efficiency.
- Ensured compliance with company policies and procedures related to project management activities.
- Guided employees in handling difficult or complex problems.
Education
Emerald Ridge High School
Puyallup, WA01-2014
Skills
- Reconditioning workflow
- Repair order tracking
- Loaner fleet management
- Vehicle condition reports
- Vehicle safety inspection
- Vehicle inspection
- Service scheduling
- Dealership logistics
- Customer service
- Team coordination
- Problem solving
- Attention to detail
- Conflict resolution
- Environmental awareness
- Decision-making
- Project planning
- Task prioritization
- Computer skills
Timeline
Reconditioning Manager / Loaner coordinator /Courtesy Shuttle Driver
BMW
03.2026 - Current
Loaner Coordinator/Service Porter
BMW
07.2023 - 03.2026
Emerald Ridge High School