Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Experienced Team Member bringing outstanding performance working with others to meet common goals. Eager to bring knowledge to support business and customer needs.
Hi, I’m
Keilly Rosario
East Orange,NJ
Summary
Overview
3
years of professional experience
Work History
Whole Foods
Team Member
08.2023 - 11.2023
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Monitored and verified all merchandise was properly priced and labeled.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Arise, ADT
Customer Service Representative
02.2021 - 03.2023
Job overview
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Education
Educational Center Institute Los PalmaresRepublica Dominicana, Santo Domingo
High School Diploma
06.2019
University Overview
- Assistant Secretary [ INFOTEP]
Skills
- Call Centers/ customer service
- Account management
- Teamwork and Collaboration
- Customer relations
- Bilingual
- Good user of windows
Work Experience
Work Experience
Customer Service Representative, Arise, ADT, 02/2021, 03/2023, Asked probing questions to determine service needs and accurately input information into electronic systems., Informed customers about billing procedures, processed payments and provided payment option setup assistance., Consulted with customers to determine best methods to resolve service and billing issues., Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion., Cultivated impactful relationships with customers and drove business development by delivering product knowledge., Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.Education And Certificate
Education And Certificate
- Instituto tecnológico de Santo Domingo
- Secretary certificate by Infotep
- Excel intermediate by Coursera
Timeline
Team Member
Whole Foods
08.2023 - 11.2023
Customer Service Representative
Arise, ADT
02.2021 - 03.2023
Educational Center Institute Los Palmares
High School Diploma
Similar Profiles
Muhammad IqbalMuhammad Iqbal
Customer Service Associate at Whole FoodsCustomer Service Associate at Whole Foods
Christopher JordanChristopher Jordan
Sales Associate at Whole FoodsSales Associate at Whole Foods
Erica LarameeErica Laramee
E-Commerce Personal Shopper at Whole FoodsE-Commerce Personal Shopper at Whole Foods
FRANCESCA FINCHFRANCESCA FINCH
Produce Supervisor at Whole FoodsProduce Supervisor at Whole Foods
Carissa CarwinCarissa Carwin
Reading Teacher at Academic Solutions AcademyReading Teacher at Academic Solutions Academy