Keima Seay
29096 Franklin Hills Dr Apt 111
Summary
Committed to continuous learning, growth, and achieving success in any field. Consistently recognized for outstanding performance and contributions to industry success. Possess strong skills in patient advocacy and education. Able to effectively advocate for and educate individuals. Committed to driving efficiency and finding innovative solutions to improve operational processes. Demonstrated track record of resolving issues, increasing customer satisfaction, and implementing overall operational improvements.
Overview
8
8
years of professional experience
Work History
Registration Representative
Henry Ford Hospital
Detroit
10.2024 - 04.2025
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Scanned documents into EMR system; updated and maintained files according to established protocol.
- Entered all patient information into the registration system accurately and efficiently.
ER Registration Representative
Beaumont Hospital
02.2023 - 04.2024
- Answered calls per request to help customers with their questions and concerns
- Was in charge of compiling and reviewing medical records
- Reviewed and corrected claim errors to ensure smooth processing
- Aided patients in completing check-in and payment forms
- Reconciled deposits and credit card payments every day
Call Center Sales Representative
Humana Pharmacy, INC.
10.2021 - 02.2023
- Facilitated orders and ensured that they were completed accurately in order to meet tight deadlines
- Described and explained details about orders options to inform customers and guide purchasing decisions
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products
Caregiver
Consumer Support Services
01.2017 - 10.2021
- Made appointments for clients and accompanied them to them
- Contribute to a positive living environment in order to improve the quality of life of my clients
- Assisted with household tasks such as meal preparation, grocery shopping, and cleaning
- Keep track of my clients' appointments and current medications
- Provide assistance with personal hygiene
Education
High School -
Old Redford Academy
Detroit, MI01.2017
Political Science - Some college (No degree)
Wilberforce University
Wilberforce, OHSkills
- Customer service
- Organization
- Insurance verifying
- Coding understanding
- Chart pulling
- Team management
- Project organization
- First Aid/CPR
- Data entry
- Communications
- Payment collection
- Medical insurance
- Problem resolution
- Patient care
Timeline
Registration Representative
Henry Ford Hospital
10.2024 - 04.2025
ER Registration Representative
Beaumont Hospital
02.2023 - 04.2024
Call Center Sales Representative
Humana Pharmacy, INC.
10.2021 - 02.2023
Caregiver
Consumer Support Services
01.2017 - 10.2021
High School -
Old Redford Academy
Political Science - Some college (No degree)
Wilberforce University