Keimizah Nicholson
Heflin,LA
Summary
Dynamic customer service professional with proven expertise at Conduent, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for effectively managing high-stress situations and achieving satisfactory resolutions, contributing to improved customer relations and operational efficiency. Skilled in data entry and complaint resolution.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Conduent
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Dietary Aide
Ringgold Nursing Home
05.2022 - 11.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
High School Diploma - High School
Ringgold High School
Ringgold, LA05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Complaint resolution
Timeline
Customer Service Representative
Conduent
12.2023 - Current
Dietary Aide
Ringgold Nursing Home
05.2022 - 11.2022
High School Diploma - High School
Ringgold High School
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