Keimoyra Rhyne

• Serve as the first point of contact for patients, visitors, physicians, and staff, providing professional customer service and assistance.

• Coordinate patient admissions, transfers, and discharges while maintaining accurate documentation.

• Schedule and coordinate patient services and communicate updates to interdisciplinary team members.

• Maintain confidential patient information in compliance with HIPAA regulations.

• Utilize electronic medical record systems to enter, retrieve, and manage patient information and physician orders.

• Answer and triage high-volume phone calls, directing inquiries to appropriate departments and personnel.

• Order, track, and maintain office and clinical supplies to support unit operations.

• Answered and directed incoming phone calls while providing professional customer service.
• Greeted residents, family members, and visitors and assisted with inquiries.
• Maintained resident records and updated information as needed.
• Scheduled appointments and coordinated communications between residents and staff.
• Performed data entry, filing, scanning, and other administrative tasks.
• Managed incoming and outgoing correspondence.
• Maintained confidentiality of resident information.
• Assisted with office organization and daily front desk operations.

• Prioritized workflow and resolved daily operational challenges, enabling team to achieve operational goals.

• Facilitated open communication with team, fostering collaborative environment that enhanced productivity and development.

• Utilized POS systems to efficiently process payments between $5,000-$8,000 per shift.