Tiffany Taylor
Houston,TX
Summary
Empathetic and results-driven professional with over five years of experience providing customer-focused administrative and clerical support in healthcare and service environments. Skilled in resolving inquiries, managing confidential records, and ensuring smooth communication between staff, patients, and clients. Recognized for strong problem-solving, attention to detail, and a calm, supportive approach to customer interactions. Dedicated to creating positive experiences and upholding company values through reliable, high-quality service.
Overview
7
7
years of professional experience
Work History
Unit Secretary
HCA Houston Southeast
Pasadena, TX
04.2021 - 08.2024
- Coordinated patient admission processes, ensuring timely and accurate data entry into electronic health records.
- Managed communication between medical staff, patients, and families to facilitate efficient operations.
- Trained new unit secretaries on administrative procedures and hospital policies to ensure consistency in performance.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Unarmed Security / Health Screener
Contemporary Service Corporation
Houston, TX
08.2019 - 01.2021
- Conducted health screenings to ensure compliance with safety protocols and standards.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Graduate Office Assistant
Texas Southern University
Houston, TX
01.2020 - 03.2020
- Supported daily administrative operations, ensuring efficient office functionality.
- Coordinated schedules and appointments for faculty, optimizing time management and workflow.
- Streamlined filing systems, improving document retrieval and organizational efficiency.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
Front Desk Receptionist
Texas Southern University
Houston, TX
03.2019 - 01.2020
- Managed front desk operations, ensuring efficient check-in and check-out processes for students and visitors.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance visitor experience.
- Maintained accurate records of visitor logs and correspondence, ensuring compliance with university policies.
- Developed improved workflows for handling inquiries, increasing response efficiency and customer satisfaction rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cashier / Sales Associate
Marshall’s
Houston, TX
09.2017 - 12.2017
- Provided exceptional customer service through attentive listening, issue resolution, and product support.
- Ensured a positive customer experience while maintaining accuracy in transactions and returns.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized checkout area, ensuring cleanliness and readiness for customer flow.
- Managed cash register, balancing daily receipts to ensure accuracy in financial reporting.
Education
No Degree - Health Sciences
Houston Community College
Houston, TX08-2020
No Degree - Pre-Nursing
Texas Southern University
Houston, TX08-2018
High School Diploma -
Lamar High School
Houston, TX07-2018
Skills
- Medical Records Management
- HIPAA Compliance
- Electronic Health Records (EHR)
- Patient Confidentiality
- Administrative Support
- Data Entry & Database Management
- Customer Service
- Organization & Time Management
- Employee Scheduling
- Emergency Response Coordination
- Risk Assessment
- De-escalation Techniques
- CCTV Monitoring Access Control Management
- CPR & BLS Certified
Timeline
Unit Secretary
HCA Houston Southeast
04.2021 - 08.2024
Graduate Office Assistant
Texas Southern University
01.2020 - 03.2020
Unarmed Security / Health Screener
Contemporary Service Corporation
08.2019 - 01.2021
Front Desk Receptionist
Texas Southern University
03.2019 - 01.2020
Cashier / Sales Associate
Marshall’s
09.2017 - 12.2017
No Degree - Health Sciences
Houston Community College
No Degree - Pre-Nursing
Texas Southern University
High School Diploma -
Lamar High School