Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keinishia Rhodes

Apollo Beach,FL

Summary

Detail-oriented and customer-focused professional transitioning into IT, leveraging a strong background in technical support, problem-solving, and user experience design. Seeking to apply my skills as an IT Help Desk Specialist, where I can provide exceptional technical support and enhance user satisfaction.

Overview

8
8
years of professional experience

Work History

Paraprofessional

Maxim Healthcare Services
08.2023 - Current
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times

Night Auditor

JW Marriott Tampa Water Street
02.2023 - Current
  • Handled guest inquiries and resolved technical issues related to hotel systems, such as keyless entry and mobile check-ins
  • Responded to customer queries via phone and email, providing prompt troubleshooting assistance and delivering solutions for system access issues
  • Streamlined guest data and managed software updates, ensuring efficient operations

Airbnb Host

Self-Employed/Entrepreneur
11.2021 - 07.2023
  • Managed online booking platforms and resolved technical issues related to property listings and guest communications
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay

Laboratory Support Technician II

Cardinal Glennon Children's Hospital
10.2016 - 09.2021
  • Provided technical support for laboratory software and hardware, ensuring minimal downtime and efficient operation
  • Trained new staff on lab systems and maintained high standards of data security and patient confidentiality.

Education

Google UX Design Certificate - UX Design

Merit America
Virtual
05.2024

Skills

  • Hardware & Software Troubleshooting: PC/Mac troubleshooting, software installations, updates, and maintenance
  • Customer Support: Experienced in resolving user issues, providing technical assistance, and maintaining high customer satisfaction
  • Technical Tools: Figma, Google Drive (Docs, Slides, Sheets), Microsoft Office Suite, basic knowledge of ticketing systems
  • Processes: Design sprints, empathy mapping, problem-solving, user-centric design
  • Additional Skills: Communication, teamwork, time management, multitasking, attention to detail

Timeline

Paraprofessional

Maxim Healthcare Services
08.2023 - Current

Night Auditor

JW Marriott Tampa Water Street
02.2023 - Current

Airbnb Host

Self-Employed/Entrepreneur
11.2021 - 07.2023

Laboratory Support Technician II

Cardinal Glennon Children's Hospital
10.2016 - 09.2021

Google UX Design Certificate - UX Design

Merit America

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Keinishia Rhodes