Keino Kinard Jr.
Norristown,PA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to being a good person before a sales person, creating a welcoming environment before product reaches the hands of a customer.
Overview
4
4
years of professional experience
Work History
Sales Associate
Nordstrom
King Of Prussia , PA
10.2021 - 08.2024
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Over 1 million dollars in merchandise sold.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Maintained up-to-date knowledge of store merchandise and policies.
Sales Associate
Footlocker
King Of Prussia , PA
03.2020 - 10.2021
- Assisted customers with product selection, sizing and styling.
- Greeted customers to determine wants or needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Methacton Highschool
Eagleville, PA06-2020
Some College (No Degree) - Sports Management
Eastern University
St. Davids, PASome College (No Degree) - Sports Management
Delaware Valley University
Doylestown, PASkills
- Upselling
- Teamwork and collaboration
- Effective communication
- Problem-solving
- Relationship building
- Product knowledge
Timeline
Sales Associate
Nordstrom
10.2021 - 08.2024
Sales Associate
Footlocker
03.2020 - 10.2021
High School Diploma -
Methacton Highschool
Some College (No Degree) - Sports Management
Eastern University
Some College (No Degree) - Sports Management
Delaware Valley University
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