Keiocka Miles
Northport,AL
Summary
Dynamic customer service professional with proven expertise at LendNation, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through effective communication and personalized solutions. Skilled in data entry and payment processing, consistently fostering loyalty and repeat business in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
LendNation
Tuscaloosa, AL
11.2023 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Enhanced customer satisfaction with timely updates on loan application status and addressing client concerns.
- Streamlined document collection process, reducing time spent gathering required paperwork for each application.
- Assisted customers in selecting appropriate loan products based on their financial goals and needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Store Associate
Walmart
Tuscaloosa, AL
10.2017 - 11.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Customer Service Representative
FIS
Northport, AL
06.2015 - 09.2017
- Maintained professionalism in high-pressure environments, successfully addressing disputes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Associate Of Science - Business Administration
Southern New Hampshire University
Hooksett, NH04.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
- Payment processing
Timeline
Customer Service Representative
LendNation
11.2023 - 06.2025
Store Associate
Walmart
10.2017 - 11.2023
Customer Service Representative
FIS
06.2015 - 09.2017
Associate Of Science - Business Administration
Southern New Hampshire University