Keion Smith
Pasadena,TX
Summary
Professional with strong experience in client interaction and scheduling, prepared for this role. Proven ability to build rapport, manage time efficiently, and adapt to changes. Demonstrates reliability and collaborative spirit, ensuring team goals are met. Skills include effective communication, organizational prowess, and focus on achieving tangible results.
Overview
3
3
years of professional experience
Work History
Solar Energy Consultant
Icarus Solar
02.2023 - 06.2024
- Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout the installation process.
- Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
- Strengthened client relationships through exceptional communication skills and a commitment to understanding individual needs.
- Assisted clients in navigating local permitting processes and securing financing options for their projects.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Sales Rep
Aflac Insurance Company
03.2021 - 02.2023
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03.2019
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Telephone Etiquette
- Positive Attitude
- High-volume call environments
- Cold-calling
Timeline
Solar Energy Consultant
Icarus Solar
02.2023 - 06.2024
Sales Rep
Aflac Insurance Company
03.2021 - 02.2023
High School Diploma -
Penn Foster Career School
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