Karla Burton

• Identified and resolved issues to maintain connectivity and minimize downtime.
• Developed and implemented standard operating procedures to ensure efficient workflow.
• Directed employees on how to use equipment properly and safely.
• Developed strong relationships with customers through excellent customer service practices.
• Analyzed data related to production, distribution, quality control, inventory levels.
• Maintained accurate records of employee attendance and performance reviews.
• Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
• Prepared reports on operational performance metrics and presented them to management team.
• Ensured compliance with all safety regulations in the workplace.
• Assisted in the hiring process by conducting interviews and making recommendations for new hires.
• Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
• Trained new employees on proper job functions and company policies and procedures.
• Trained, mentored and motivated employees to maximize team productivity.
• Supervise first, second and third shifts.
• Supervisor of a team of 18 people plus transportation.
• Send out urine samples for further testing.

Commitment to operating the coach bus in a safe manner and following traffic laws.

Be available to work various work schedules including weekends and holidays.

Comply with local, state and federal transit regulations.

Collect bus fares using the new fareboxes.

Provide stellar customer service and respond to customers in a courteous manner.

Possess a level of professionalism to represent the SORTA/Metro brand.

Be aware of hazardous and suspicious packages.
Assist customers with disabilities.

Report emergency, accidents or eminent safety conditions to dispatcher.

Pre-inspect coach to detect and report safety or maintenance problems.

Observe time schedules along specified route while picking up and discharging passengers.

Ensure receipt of proper fare and accept or issue passenger transfers.

Observe safe operating practices at all times.
Operate wheelchair lift as needed.

Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers.

Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch or supervisors.

Operate a two way radio as

• Planned, directed and coordinated all programs and services.
• Oversaw day-to-day activities, including organizational leadership, recruitment, office maintenance and supply and inventory management.
• Facilitated program development and launch via strategic resources allocation.
• Explained program offerings and requirements to participants and answered related questions.
• Coordinated logistics for activities and events.
• Scheduled and developed program activities in accordance with program needs.
• Scheduled prospective program participants for assessments and orientations.
• Evaluated program effectiveness to develop improved methods.
• Developed and distributed brochures, newsletters and flyers for promotional literature.
• Participated in peer review process to evaluate performance of other staff members.
• Managed communications via social media and media relations.
• Prepared reports and financial statements regarding program operations.
• Delegated tasks to staff and volunteers during daily activities and organized events.

• Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
• Studied and adhered to regulations, policies and procedures for bus operation and passenger transportation.
• Operated and maintained buses transporting passengers across city and county.
• Supported riders with disabilities by operating transportation assistance equipment.
• Performed pre-trip inspection and mechanical checks before scheduled run.
• Planned efficient routes and adjusted strategies based on current weather and traffic information.
• Received and submitted passenger fares.
• Answered questions and provided insight into local attractions and facility amenities.
• Deescalated verbal altercations and fights between passengers.
• Reported major accidents, emergencies and suspicious incidents to supervisors.