Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keionie Miller

Ontario,CA

Summary

Dynamic professional with extensive experience in customer service. Seeking a position where I can utilize my leadership and communication skills. Strong attention to detail, exceptional communication skills, and effective task prioritization drive successful outcomes in work environments.

Overview

24
24
years of professional experience

Work History

Quality Control/Warehouse Packer

Amazon
Ontario, California
11.2022 - Current
  • Packaged products accurately for shipment using industrial packing equipment.
  • Maintained clean and organized work areas to ensure safety standards were met.
  • Inspected items for quality and compliance prior to packaging and shipping.
  • Collaborated with team members to meet daily packing and shipping targets.
  • Followed safety protocols while handling hazardous materials during packing processes.
  • Assisted in training new staff on proper packing techniques and safety measures.
  • Audit employees on productivity and quality
  • Search for missing items

FRONT OFFICE/ PRE-PROCCESSOR

RADNET
REDLANDS, United States
06.2017 - Current

INSURANCE VERIFICATION

AUTHORIZATIONS

CHECKING IN AND ARRIVING PATIENTS

ANSWERING PHONES

FAXING

MEDICAL RECORDS

PRE-PROCESSING : MRI, ULTRASOUND, CT, FL AND MAMMO

CUSTOMER SERVICE

COMPUTER SYSTEM: RIS

SCHEDULING

PROCESSING PAYMENTS

In-Take Coordinator

Citadel Community Care
San Bernardino, CA
04.2022 - 11.2022
  • Assisted clients with intake paperwork and documentation requirements.
  • Coordinated communication between clients and healthcare providers effectively.
  • Scheduled appointments for new and returning clients promptly.
  • Collected and organized client information for accurate record-keeping.
  • Maintained confidentiality of client records in compliance with regulations.
  • Provided support to staff during client intake processes as needed.
  • Responded to client inquiries regarding services offered by the organization.
  • Collaborated with team members to streamline intake procedures and workflows.
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Answering multiple phone lines
  • filing/faxing
  • insurance verification
  • helping clients with everyday resources

ER Registration Clerk

SAN BERNARDINO COMMUNITY HOSPITAL
SAN BERNARDINO, CA
07.2014 - 02.2017

REGISTERING PATIENTS

INSURANCE VERIFICATION

HELPING PATIENTS APPLY FOR EMERGENCY MEDICAL

COLLECTING CO-PAYS/ DEDUCTIBLES

ANSWERING PHONES

FAXING

ER Registration Clerk/ LEAD

CORONA REGIONAL MEDICAL CENTER
CORONA, CA
11.2014 - 04.2016

REGISTERING PATIENTS

COLLECTING CO-PAYS

INSURANCE VERIFICATION

CENTRALIZED SCHEDULING

PBX

HELPING OTHER STAFF WITH DIFFICULT SITUATIONS

COMMUNICATING GOALS

SAFETY PROCEDURES

TRAINING

KEEPING MANAGEMENT UPDATED

DELEGATING TASK

ORGANIZING

DECISION MAKING

LIEN CLAIMANT

HEALTH-LINK MANAGEMENT
SAN BERNARDINO, CA
06.2011 - 11.2014

COLLECTIONS

MEDICAL BILLING

TRAVELING TO DIFFERENT STATE BOARDS

GOING BEFORE JUDGES AND ATTORNEYS ON WORKERS COMP CASES TO TRY AND COLLECT ON MEDICAL BILLS

FILING/FAXING

Flight Attendant

CONTINENTAL EXPRESS
NEWARK, NJ
08.2001 - 02.2009

GREAT CUSTOMER SERVICE

TRAVELING

PASSENGER SAFETY

HANDLING CASH

HANDLING FOOD AND BEVERAGES

Education

CERTIFICATE - MEDICAL BILLING AND CODING

UEI
SAN BERNARDINO
03.2011

High School Diploma -

CHINO HIGH SCHOOL
Chino, CA
06.1998

Skills

INSURANCE VERIFICATION

GREAT WRITTEN AND ORAL COMMUNICATION

FAXING/FILING

MEDICAL RECORDS

PRE PROCESSING

PATIENT REGISTRATION

PBX/ANSWERING PHONES

MEDICAL TERMINOLOGY

WORKERS COMP

MEDICAL BILLING AND CODING (CPT, ICD-10, HICPICS)

COLLECTING CO-PAYS, COLLECTIONS, DEDUCTIBLES, CASH HANDLING

FIRST AID/CPR

MICROSOFT WORD/OUTLOOK

HIPAA COMPLIANCE/KNOWLEDGE

ABILITY TO BE FLEXIBLE AND ADAPT

ABILITY TO FOLLOW-THROUGH AND DELIVER

STRONG ATTENTION TO DETAIL

Timeline

Quality Control/Warehouse Packer

Amazon
11.2022 - Current

In-Take Coordinator

Citadel Community Care
04.2022 - 11.2022

FRONT OFFICE/ PRE-PROCCESSOR

RADNET
06.2017 - Current

ER Registration Clerk/ LEAD

CORONA REGIONAL MEDICAL CENTER
11.2014 - 04.2016

ER Registration Clerk

SAN BERNARDINO COMMUNITY HOSPITAL
07.2014 - 02.2017

LIEN CLAIMANT

HEALTH-LINK MANAGEMENT
06.2011 - 11.2014

Flight Attendant

CONTINENTAL EXPRESS
08.2001 - 02.2009

CERTIFICATE - MEDICAL BILLING AND CODING

UEI

High School Diploma -

CHINO HIGH SCHOOL
Keionie Miller