KEIONNA MORRIS
Sugar Hill,GA
Summary
Clinical medical assistant with hands-on experience supporting patient intake, appointment scheduling, insurance verification, and EHR documentation. Delivers accurate vitals, specimen collection, injections, and front-office support while maintaining HIPAA compliance, clear communication, and organized workflows in busy healthcare settings.
Overview
9
9
years of professional experience
Work History
Certified Clinical Medical Assistant
Pandya Medical Center
Alpharetta , Ga
07.2022 - Current
- Scheduled and coordinated patient appointments. Performed blood draws to collect samples for laboratory testing.
- Verified patient information and insurance coverage
- Measured vital signs and documented findings in electronic health records.
- Prepared patients for examination by ensuring they were comfortable and informed.
- Administered intravenous (IV) therapy to patients following healthcare provider instructions.
- Communicated with patients, healthcare providers, and insurance companies.
- Protected confidential patient information and followed HIPAA requirements.
- Provided compassionate support to patients, fostering a welcoming and reassuring environment.
- Managed multiple tasks with accuracy and attention to detail to ensure smooth clinic operations.
- Prepared exam rooms and maintained clinical supplies for daily patient visits.
- Administered injections and assisted providers during examinations.
- Collected specimens and processed labs following clinic protocols.
- Educated patients on medications, treatments, and follow-up instructions.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Documented lab results accurately into the Electronic Medical Record system.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Cleaned and maintained medical equipment following procedures and standards.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Changed dressings on wounds to prevent infection and check for healing.
Certified Clinical Medical Assistant
The Georgia Heart Institute
Cumming, Georgia
02.2021 - 07.2022
- Assisted physicians with clinical procedures, ensuring patient safety and comfort during suturing, blood draws, and injections.
- Performed EKG tests to assess heart activity, aiding in accurate patient evaluations.
- Measured vital signs and documented findings in electronic health records.
- Performed patient intake and verified medical histories
- Prepared exam rooms and maintained clinical supplies for daily patient visits.
- Educated patients on medications, treatments, and follow-up instructions to promote adherence and understanding.
- Mentored clinical assistants on workflows, charting, and patient care procedures.
Customer Service Representative
SDDS Holdings
Sugar Hill, Georgia
01.2018 - 01.2020
- Provide professional customer service to members by phone and electronically.
- Answered customer inquiries and provided accurate information regarding products and services.
- Supported SDDS Holdings customer inquiries by phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved billing questions using account records and service notes.
- Processed orders, returns, and exchanges in CRM systems.
- Updated customer files with accurate details and communication logs.
- Explained SDDS Holdings policies, services, and account procedures.
- Escalated complex issues to supervisors and follow-up teams.
Education
Certificate - Certified Clinical Medical Assistant — NHA
Alterius Career College
Yazoo City, Mississippi05-2021
High School Diploma -
Yazoo City High
Yazoo City, MS05-2012
Skills
- Blood Collection Techniques
- Laboratory Sample Handling
- Intravenous Therapy
- Cardiac Monitoring
- EHR management
- Medical Records
- Patient Coordination
- Appointment Scheduling
- Scheduling patients
- Insurance Verification
- Claims assistance
- Medication refills
- Immunization management
- Patient onboarding
- Basic Life Support
- HIPAA Compliance
- Conflict Resolution
- Communication
- Customer Service
- Lab procedures
- Basic Life Support
- Communication
Timeline
Certified Clinical Medical Assistant
Pandya Medical Center
07.2022 - Current
Certified Clinical Medical Assistant
The Georgia Heart Institute
02.2021 - 07.2022
Customer Service Representative
SDDS Holdings
01.2018 - 01.2020
Certificate - Certified Clinical Medical Assistant — NHA
Alterius Career College
High School Diploma -
Yazoo City High