SHANTIA DAVIDSON

• Administered injections and vaccinations, ensuring patient comfort and adherence to safety protocols.
• Assisted in clinical procedures, supporting physicians with patient examinations and treatment plans.
• Educated patients on medication usage, treatment options, and preventative care strategies to enhance health outcomes.
• Managed medical records and patient information using electronic health record (EHR) systems for accuracy and compliance.
• Coordinated scheduling of appointments, optimizing clinic workflow and minimizing patient wait times.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
• Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Taught patients about medications, procedures, and care plan instructions.
• Prepared and administered medications to alleviate patient symptoms.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Prepared lab specimens for diagnostic evaluation.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Conducted routine lab tests, maintaining quality control standards for reliable results in diagnostics.
• Trained new staff on clinical protocols and office procedures to ensure consistency in patient care practices.
• Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.

• Coordinated all aspects of tests, procedures, and surgeries under direction of Practice Supervisor or Manager and physician(s), ensuring efficiency and compliance.
• Schedules procedures in a prompt, polite, and helpful manner. Follows guidelines of each facility including any required booking sheets.
• Verified patient demographics and logged insurance information, contacted insurance companies for coverage verification, and obtained precertification from payers.
• Coordinated infusion appointments with physicians and infusion centers. Adjusted appointment changes promptly.
• Ensures pre-op procedures are followed with consistency.
• Maintained block time guidelines at each of the hospitals.
• Collected surgical billing information from physicians, collaborated with the coding department to acquire appropriate codes, and posted and reconciled all surgical charges.
• Monitored all medical procedures for completion and accuracy including completed and pending cases.
• Provides excellent customer service. Helps to promote high levels of service.At each patient encounter, responds promptly to patients' needs and listens with empathy both in person and on the telephone. Displays cooperative interactions with team members and accepts responsibility for what needs to be done.
• Followed HMH organizational competencies and behavior standards consistently and standards of behavior.
• Engaged in telephone communication with doctor and staff using EPIC EMR and staff via telephone encounter through “EPIC” EMR
• Communicates with pharmacies and patients to schedule medication shipments
• Communicates with the infusion center daily.

• Maintains operations by following policies and procedures within the office
• Answered telephones and emails, addressing common questions about appointments and instructions to enhance patient communication.
• Monitored and recorded vital signs
• Prescribe medications to pharmacies if needed
• Register and schedule new and follow-up appointments, manage patient calls, utilize inbox messaging tools, check-in and check-out patients, collect payments at time of service, real time eligibility verification, create guarantor accounts
• Obtained and documented insurance pre-authorizations for treatments and procedures, ensuring timely patient care and compliance.
• Managed inbox messages and organized results of lab tests and scans for physicians.
• Provided administrative support for physicians, facilitating efficient office operations and patient management.
• Fluent with “EPIC” EMR
• Work on work queue list for the entire group (e.g. claim edits and referral)
• Assisted physicians in administering injections during patient consultations.
• Performs UDS, BAT, Phlebotomy, and other lab testing as indicated after performance evaluation checklist completion.

• Scheduled patient appointments to optimize clinic workflow
• Prepare patients for X-rays and physical examination
• Help physician in procedure rooms
• Maintained inventory. Performed set up of surgical and treatment area.
• Assisted physician in procedure rooms to ensure smooth operations
• Sanitized utensils used in surgical procedures to ensure cleanliness and safety.

• Title/ Department

Current (Studying to be a RN)

• An intensive 9 months’ course, 900 Instructional Hours, theory and hands on training in:
• Anatomy and Physiology I and II
• Health Administration and Records Management
• Clinical Procedures
• Computer & Information Literacy
• Phlebotomy
• The Virtual Medical Office
• Pharmacology
• Medical Terminology
• Medical Data Entry and Billing
• Laboratory Specimen Collection
• Student Success Strategies
• Dean's List [Semester and Year]
• Honor Roll [Semester and Year]
• Honoree of [Honor Name]