Keira Cerny
Mayfield Heights
Summary
Experienced in providing customer service and maintaining cleanliness in various environments, demonstrating strong organizational skills and attention to detail. Engaged with clients to understand their needs, applying effective communication techniques to enhance their experience. Developed a solid foundation in cosmetic application and color theory through hands-on practice and collaboration with team members. Proven ability to manage inventory and maintain a professional atmosphere, contributing to overall operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pet Care Assistant
The Barkly Pet Retreat & Spa
Chagrin Falls
08.2023 - 03.2025
- Cared for various pets by feeding, walking, and grooming daily.
- Maintained cleanliness of pet areas using appropriate cleaning supplies and techniques.
- Engaged with pets to promote socialization and reduce anxiety during visits.
- Organized and maintained inventory of supplies for pet care activities efficiently.
- Collaborated with team members to ensure seamless care for all animals present.
- Kept work area clean and organized at all times.
- Cleaned and sanitized kennels, cages, runs, and aquariums.
- Monitored animals' behavior during visits and playtime activities.
- Followed safety protocols to ensure a safe working environment for all staff.
- Reported maintenance issues to supervisors for prompt resolution and action.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- Trained new staff on proper cleaning techniques and safety standards.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Collected trash from floors within hallways, bathrooms and work areas.
- Kept business entrances clean, tidy and professional in appearance.
Cashier
Jo-Ann Fabric
Mayfield Heights
01.2023 - 07.2023
- Assisted in restocking merchandise and maintaining store cleanliness and organization.
- Collaborated with team members to ensure a positive shopping experience for customers.
- Provided friendly customer service and addressed inquiries with professionalism.
- Managed cash register operations and maintained organized cash handling procedures.
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Handled returns and exchanges following company policy and procedure guidelines.
- Maintained knowledge of store promotions and product features to assist customers effectively.
- Ensured compliance with safety protocols during cash handling and customer interactions.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Built and maintained productive relationships with employees.
Education
Cosmetology Student
Brown Aveda Institude
Mentor, OH12-2024
High School Diploma -
Mayfield High School
Mayfield Heights, OH06-2023
Skills
- Customer service
- Sales techniques
- Cosmetic application
- Color theory
- Visual merchandising
- Team collaboration
- Time management
- Effective communication
- Observational skills
- Patience and tolerance
- Creativity and innovation
- Teamwork
- Reliability
- Problem-solving aptitude
- Honest and dependable
- Continuous improvement
- Organizational skills
- Blowout techniques
- Cosmetic sales
- Highlighting methods
- Color application
- Client consultation
- Hair coloring
- Product knowledge
- New technique development
Certification
- Cosmetology License
Timeline
Pet Care Assistant
The Barkly Pet Retreat & Spa
08.2023 - 03.2025
Cashier
Jo-Ann Fabric
01.2023 - 07.2023
Cosmetology Student
Brown Aveda Institude
High School Diploma -
Mayfield High School