Keira Davis
Houston,Texas
Summary
Achieved customer inquiries in financial services ,technical support, and healthcare support contributing to high levels of customer satisfaction. Managed multiple tasks effectively while maintaining clear communication with clients and members. Utilized Microsoft Office and Excel tools to enhance productivity. Demonstrated strong empathy and support orientation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tier 1 technical advisor
Kelly Connect
California
- Directed incoming calls to internal personnel and departments, routing to best qualified department
- Operated digital paging system to notify recipients of incoming calls Connected callers with appropriate professional, department or business
- Evaluated technical control manuals and operational documentation, editing content for clarity and compliance with type standards
- Served as primary point of contact for triaging technical issues.
Healthcare Customer Service Representative
Humana
London, KY
11.2025 - Current
- Provided detailed information to customers about available healthcare plans and services.
- Investigated and resolved customer inquiries effectively, contributing to overall satisfaction and retention rates.
- Utilized CRM software for comprehensive documentation of interactions and to facilitate tracking of case resolutions.
- Coordinated efforts with diverse teams to identify and implement improvements in service processes.
tier 1 agent
SENTURE
REMOTE
11.2024 - 10.2025
- Coordinated intake procedures and delivered critical information as helpline agent during natural disaster events.
Customer Service Representative
Conduent
Austin, Tx
10.2023 - 08.2024
- Achieved high user satisfaction by delivering prompt technical support and resolving issues effectively. Maintained financial accounts with precision, contributing to overall financial integrity. Improved support workflows, leading to enhanced team productivity and service delivery.
Lead Nurture Specialist
Pearson
Baltimore
06.2023 - 09.2023
- Reporting to the Lead Nurture Supervisor.
- Support enrollment activities by contacting prospective students and families that have expressed interest in our full-time virtual schools
- Including interviews with children and families.
Credit Union Specialist
PSCU
Florida city
01.2022 - 05.2022
- Customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers
- Updated account information to maintain customer records
- Processed customer adjustments to maintain financial accounts
- Met customer call guidelines for service levels, handle time and productivity
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Ability to work under pressure Customer satisfaction with forward thinking strategies Answered product and service questions, suggesting other offerings to attract potential customers
Education
High School Diploma -
O Perry Walker
New Orleans, LAbusiness administration
Everest University
12.2013
Skills
Technical support triage
Cross-functional communication
Customer support
Tech-Savvy
Networking
HIPAA compliance
Insurance verification
Patient confidentiality
Empathy and patience
Patient payment processing
Problem-solving
Quality assurance
Payment processing
Phone and email etiquette
Relationship building
CUST
- Available anytime including weekends and holidays
- Government Clearance
Certification
Government clearance
Timeline
Healthcare Customer Service Representative
Humana
11.2025 - Current
tier 1 agent
SENTURE
11.2024 - 10.2025
Customer Service Representative
Conduent
10.2023 - 08.2024
Lead Nurture Specialist
Pearson
06.2023 - 09.2023
Credit Union Specialist
PSCU
01.2022 - 05.2022
Tier 1 technical advisor
Kelly Connect
business administration
Everest University
High School Diploma -
O Perry Walker