Keira Ewing
Prescott Valley,AZ
Summary
Attentive Customer Service Professional with thirteen years experience facilitating communication in both the medical and food service industries.
Overview
4
4
years of professional experience
Work History
Phone Operator
Granite Orthopaedics
03.2022 - 10.2023
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of 200 calls/voicemails per day and directed to appropriate departments and personnel.
Server
Las Fuentes Senior Living Resort
08.2021 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with manual ordering system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers and team members with the use of humor empathy and personal experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server and Bartender
Lonesome Valley Brewing
03.2020 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collaborated with team members to uphold company standards, policies, and procedures.
Education
No Degree - Applied Human Behavior
Yavapai College
Prescott, AZ06.2024
High School Diploma -
Pace Preparatory Academy
Prescott Valley, AZ05.2015
Skills
- Multitasking
- Telephone Etiquette
- Greeting Visitors
- Data Entry
- Information Assistance
- Order Accuracy
- Dining Customer Service
Timeline
Phone Operator
Granite Orthopaedics
03.2022 - 10.2023
Server
Las Fuentes Senior Living Resort
08.2021 - 03.2022
Server and Bartender
Lonesome Valley Brewing
03.2020 - 08.2021
No Degree - Applied Human Behavior
Yavapai College
High School Diploma -
Pace Preparatory Academy
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