Summary
Overview
Work History
Education
Skills
Timeline
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Shaneda Armstrong

YOUNGSVILLE,Louisiana

Summary

I am a passionate team player that have experience working with different students at different school levels. Successful at engaging students and providing warmth where students feel comfortable. Always ready to learn new strategies and positively impact students' learning through collaboration and and always having a positive attitude.

Overview

13
13
years of professional experience

Work History

Phone Operator

Walmart Supercenter
05.2023 - Current
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.

Intern

Earnest Gallet Elementary School
08.2018 - 12.2018
  • Developed strong relationships with students, parents, and colleagues to foster a supportive learning environment.
  • Worked with classroom teacher to learn about current standards and best practices.
  • Supported students with special needs by modifying instruction and providing necessary accommodations to ensure their academic growth.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.

Teacher's Assistant

L. P Vaugh Elementary
08.2011 - 03.2012
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.

Education

Bachelor of Science - Family And Consumer Sciences

Northwestern State University of Louisiana
Natchitoches, LA
12.2018

Skills

Multitasking

Empathy and Patience

Customer Service

Excellent Communication

Reliability

Active Listening

Adaptability and Flexibility

Timeline

Phone Operator

Walmart Supercenter
05.2023 - Current

Intern

Earnest Gallet Elementary School
08.2018 - 12.2018

Teacher's Assistant

L. P Vaugh Elementary
08.2011 - 03.2012

Bachelor of Science - Family And Consumer Sciences

Northwestern State University of Louisiana

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Shaneda Armstrong