Keira Hammons
Orlando,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Billing Clerk
Advanced Refrigeration & Air
09.2022 - 04.2025
- Prepare and generate accurate invoices for the products and services
- Ensure that all billing information is correct, including itemized details, quantities, rates, and any applicable taxes
- Maintain organized and up-to-date records of all billing transactions
- Communicate with customers regarding billing-related inquiries, clarifications, and dispute resolutions
- Verify the accuracy of billing data and resolve any discrepancies
Team Lead
Tropical Smoothie Cafe
08.2021 - 09.2022
- Guide and mentor team members in tasks such as order preparation and customer service
- Communicate effectively between management and the team
- Train new team members on company policies and procedures
- Address customer concerns and ensure a positive customer experience
- Manage inventory levels to meet demand and prevent shortages
Server/Waitress
Two Guys Pizzeria
09.2020 - 08.2021
- Greet and assist customers with menu selections
- Take customer orders accurately, conveying preferences and special requests to the kitchen team
- Collaborate closely with kitchen staff to coordinate timely and precise delivery of pizza and other menu items
- Provide friendly and knowledgeable responses to customer inquiries, making menu recommendations when needed
- Handle cash transactions and process payments with attention to detail
- Maintain cleanliness and organization in the dining area, ensuring a pleasant atmosphere
Education
Associate in Arts (A.A.) - Health Science
Valencia College
12.2024
High School Diploma - undefined
East River High School
05.2022
Skills
- Fast Learner
- Proactive Problem Solver
- Team player
- Excellent time management skills
- Multi-tasker
- Adaptability Success
- Leadership
- Customer service
- Accuracy and precision
- Account management
- Dispute resolution
- Professionalism and ethics
- Positive attitude
- Computer skills
- Energetic and enthusiastic
- Email and telephone etiquette
- MS office
Timeline
Billing Clerk
Advanced Refrigeration & Air
09.2022 - 04.2025
Team Lead
Tropical Smoothie Cafe
08.2021 - 09.2022
Server/Waitress
Two Guys Pizzeria
09.2020 - 08.2021
High School Diploma - undefined
East River High School
Associate in Arts (A.A.) - Health Science
Valencia College
Similar Profiles
Megan ShirreffsMegan Shirreffs
Office Manager - AR Manager at Advanced Refrigeration & Air Inc.Office Manager - AR Manager at Advanced Refrigeration & Air Inc.
Ronald HopkinsRonald Hopkins
District Service Manager at Advanced Refrigeration and AirDistrict Service Manager at Advanced Refrigeration and Air
Yashveer PrakashYashveer Prakash
SENIOR HVAC TECHHNICIAN at AAVIS Refrigeration and Air Conditioning LimitedSENIOR HVAC TECHHNICIAN at AAVIS Refrigeration and Air Conditioning Limited
Daniel DominguezDaniel Dominguez
Pool Supervisor at Holiday Inn Club Vacations at Orange Lake ResortPool Supervisor at Holiday Inn Club Vacations at Orange Lake Resort
MARGARETH LALANNEMARGARETH LALANNE
LPN INTAKE COORDINATOR at BETH ISRAEL LAHEY HEALTHLPN INTAKE COORDINATOR at BETH ISRAEL LAHEY HEALTH