Professional Summary
Overview
Work History
Education
Skills
Timeline

Keira Hernandez

Bayside Landing
Imperial Beach,CA
11
years of professional experience

Dedicated server and bartender with strong cash handling and guest engagement skills. Committed to enhancing customer satisfaction through personalized experiences and attention to detail.

Work History

Server/Bartender

1 Year 11 Months
Bayside Landing | 09.2024 - Current
  • Provided exceptional customer service to enhance guest satisfaction and retention.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Managed cash transactions efficiently, maintaining accurate financial records throughout shifts.
  • Assisted in training new servers on menu details and service protocols to improve team performance.
  • Open and closing responsibilities of the bar area and restaurant.

Team Member

1 Year
Trader Joe's | 11.2022 - 11.2023
  • Delivered exceptional customer service and product knowledge to enhance shopping experience.
  • Trained new staff on operational procedures, promoting consistency in service delivery.
  • Assisted in inventory management, ensuring accurate stock levels and timely restocking of shelves.
  • Maintained a welcoming customer environment and resolved guests' concerns.

Server

11 Months
Pono Pacific Kitchen | 01.2021 - 12.2021
  • Delivered exceptional customer service by anticipating guest needs and personalizing dining experiences.
  • Developed strong relationships with regular patrons, enhancing loyalty through personalized interactions and service.
  • Maintained comprehensive knowledge of seasonal menu changes and specials to effectively inform guests.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.

Sales Associate

4 Years 7 Months
House Of Scuba | 06.2015 - 01.2020
  • Organized and tracked scuba equipment inventory to reduce service delays and improve gear availability.
  • Educated customers on gear selection and closed sales by explaining product features and fit.
  • managed rentals of scuba gear, ensuring timely check-out/check-in times and maintaining equipment safety.

Education

EMT

EMSTA | Santee | 05-2026

High School Diploma

Mission Bay High | Mission Bay | 06-2016

Skills

Strong work ethic
Exceptional customer service
Cash handling
Guest engagement

Timeline

Server/Bartender

Bayside Landing
09.2024 - CurrentRead More

Team Member

Trader Joe's
11.2022 - 11.2023Read More

Server

Pono Pacific Kitchen
01.2021 - 12.2021Read More

Sales Associate

House Of Scuba
06.2015 - 01.2020Read More

EMSTA

EMT
Read More

Mission Bay High

High School Diploma
Read More
Keira Hernandez