Keira Kennon
Memphis,TN
Summary
Detail-oriented performer with over 8 years of managing call center flow. Dedicated team player with exemplary multitasking skills and abilities. Highly skilled Data and Administrative Specialist that possess exemplary project management, verbal, and written communication skills. Superb expertise in billing, health information management and coding with experience in ICD-10, CPT and HCPCS coding system. Very passionate about job performance, motivated by learning, and always seeking to excel to the next level.
Overview
9
9
years of professional experience
Work History
HIM CLERK
West Cancer Center And Research Institute
2022.12 - Current
- Prepares appropriate documentation for patients and inputs adjustments for clinical team
- Performs quality and validation assessments on patient PHI
- Generates transaction and coding reports
- Responds to routine call center and email inquiries
- Compiles and maintains functional and/or assigned area records or reports to provide status of work
- Maintained filing system and organized customer documents for easy retrieval of information
- Interacted with customers by phone, email, or in-person to provide information
Prior Authorization Specialist
Memphis Neurology
2021.09 - 2022.12
- Reviews information received from payers and/or other sources to determine corrective action.
- Obtained prior authorization for testing/diagnostic procedures
- Tracked referral submissions
- Researched denied claims
- Resolved pending claims issues
- Recorded and tracked patient PHI in EMR/EHR data systems
- Analyzed medical records and other documents to determine approval of requests for authorization.
Float Scheduler
Lebonheur Children Outpatient Center
2020.08 - 2021.08
- Processed patient payments
- Increased referrals and services for inpatients by 300+
- Scheduled admissions and appointments
- Reviewed therapy evaluations/appointments
- Performed outpatient diagnostic and interventional procedures
- Managed over 100 customer calls per day.
- Initiated specialty clinic visits
- Handled complaints and questions, and re-directed calls to other team members
Centralized Scheduler
UT Methodist Physicians
2019.01 - 2020.08
- Scheduled patient appointments
- Placed customer service reminder calls
- Translated calls, emails, and voicemail messages into written documentation for patient EMR
- Routed patient calls to appropriate staff member
- Managed PHI retrieval process from other health institutions prior to treatment
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Pharmacy Customer Service Representative
Express Scripts
2014.06 - 2019.12
- Educated customers on billing processes, policies, and procedures
- Scheduled delivery of specialty medication and supplies
- Delivered prompt service to prioritize customer needs
- Enrolled new patients
- Tracked medication order status data
- Supported and increased customer satisfaction and engagement practices
- Verified prescription information prior to entry in pharmacy computer system.
- Researches and analyzes each case to determine the scope and nature of the complex interest calculation issues and problems.
Education
COLLEGE -
Concorde Career College
Memphis, TN06.2019
High School Diploma -
Bolton High School
Arlington, TN05.2012
Skills
- Data Analytics
- Conflict Management
- Microsoft Office Suite
- Critical Thinking
- Project Management
Timeline
HIM CLERK
West Cancer Center And Research Institute
2022.12 - Current
Prior Authorization Specialist
Memphis Neurology
2021.09 - 2022.12
Float Scheduler
Lebonheur Children Outpatient Center
2020.08 - 2021.08
Centralized Scheduler
UT Methodist Physicians
2019.01 - 2020.08
Pharmacy Customer Service Representative
Express Scripts
2014.06 - 2019.12
COLLEGE -
Concorde Career College
High School Diploma -
Bolton High School
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