Summary
Overview
Work History
Education
Skills
Timeline
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KEIRAA ROBINSON

Albany,GA

Summary

Customer Service professional with at least 5 years of experience in the field seeking employment opportunities to enrich my career skills; I consider myself a dependable, honest, and confident leader; Values include meeting deadlines, safety, teamwork, analyzing problems, and entering data correctly.

Overview

6
6
years of professional experience

Work History

Paraprofessional

Dougherty County School System - Martin Luther King Jr. Elementary
08.2024 - Current
  • - Provide instructional support to students under the direction of certified teachers to enhance the learning experience
  • - Assist with classroom management, daily routines, and implementing individualized education plans (IEPs)
  • - Support students with special needs and facilitate inclusive learning environments
  • - Monitor student progress and communicate effectively with teachers and staff
  • - Foster a safe, respectful, and engaging classroom atmosphere for all students

Produce Clerk

Publix Supermarket
03.2021 - Current
  • Smiled, greeted, assisted, and thanked customers with a positive attitude; managed front end operations
  • - Stocked front end products: restock and use supply items efficiently to eliminate waste and to maintain the lowest cost
  • - Trained new hires and assisted across various departments at the market
  • - Identifies customer inquiries and complaints and making appropriate recommendations for corrective solutions to meet their needs and expectations
  • - Executes all store activities and operations with respect to organizational SOP’s and standards and achieving sales target within set timeframes

Customer Service Representative

Conduent - Remote (New Jersey Healthcare)
10.2023 - 12.2024
  • - Handled inbound and outbound calls regarding New Jersey healthcare services, claims, and benefits
  • - Provided accurate and timely information to clients regarding their health insurance coverage and eligibility
  • - Maintained compliance with HIPAA and internal confidentiality guidelines
  • - Documented customer interactions in a CRM system and followed up on unresolved issues
  • - Delivered exceptional customer service in a high-volume call center environment from a remote location

Lead Front Service Associate

Publix Supermarket
04.2019 - 03.2021
  • - Assisted customers with final purchase decisions and answered questions at the checkout register ensuring customer satisfaction
  • - Resolved customer complaints if required
  • - Operated computerized cash registers and credit/debit card machines and conveyor belts
  • - Balanced daily cash register receipts and provided quality customer service
  • - Recorded (scanned) the purchases of a customer into the cash register efficiently and accurately

Education

Bachelor's Degree - Elementary Education

Albany State University
Albany, GA
05.2026

Associate Degree - Health Science, Physical Therapy

Albany State University
Albany, GA
12.2023

Skills

  • Sales Floor Managing
  • Cash Handling
  • Marketing/Upselling
  • Data Collection/Entry
  • Point of Sale Operations
  • Stock Planning
  • Quality Assurance
  • Office Tasks
  • Food Safety
  • Computer Technology
  • Inventory Control
  • Scheduling
  • Telecommunications
  • Process Improvement
  • Attentive to Detail
  • Negotiation
  • Mental Math
  • Customer Retention

Timeline

Paraprofessional

Dougherty County School System - Martin Luther King Jr. Elementary
08.2024 - Current

Customer Service Representative

Conduent - Remote (New Jersey Healthcare)
10.2023 - 12.2024

Produce Clerk

Publix Supermarket
03.2021 - Current

Lead Front Service Associate

Publix Supermarket
04.2019 - 03.2021

Bachelor's Degree - Elementary Education

Albany State University

Associate Degree - Health Science, Physical Therapy

Albany State University
KEIRAA ROBINSON