Keirra Sullivan
Taunton,MA
Summary
Detail-oriented professional with expertise in customer service and problem-solving. Experience in team leadership and operational management, focused on enhancing guest experiences and optimizing sales strategies. TIPS, ServSafe Manager, ServSafe Allergens, and BarSmarts certified.
Overview
8
8
years of professional experience
Work History
Assistant Manager/Bartender
Johnny Macaronis Resturaunt
East Bridgewater, MA
10.2024 - Current
- Assisted in daily operations, ensuring smooth service and customer satisfaction.
- Coordinated staff schedules, optimizing coverage during peak hours.
- Trained new employees on restaurant policies and service standards.
- Monitored inventory levels, placing orders to maintain stock consistency.
Seasonal Operations Manager
Tizzy K's Cereal Ice Cream
Providence, RI
04.2024 - 11.2024
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Managed inventory control systems, ensuring optimal stock levels and minimizing waste.
- Oversaw daily operations, coordinating staff schedules to meet production demands.
- Implemented quality assurance protocols, improving product consistency and customer satisfaction.
Assistant Manager
Yellow Door Taqueria
Boston, MA
09.2023 - 05.2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on restaurant procedures and best practices.
- Streamlined inventory management processes to reduce waste and improve cost efficiency.
- Implemented staff scheduling systems to optimize labor resources during peak hours.
Bar Manager
Cisco Brewers
New Bedford, MA
05.2022 - 10.2023
- Oversaw daily bar operations, ensuring high-quality service and customer satisfaction.
- Managed inventory control, optimizing stock levels to reduce waste and enhance profitability.
- Trained staff on beverage preparation techniques and customer service standards.
- Implemented new cocktail menus, enhancing guest experience and driving sales growth.
Catering and Events Manager
Johnny Macaronis Resturaunt
East Bridgewater, MA
05.2018 - 04.2022
- Coordinated logistics for catering events, ensuring seamless execution and guest satisfaction.
- Developed event proposals tailored to client needs, enhancing service offerings and increasing bookings.
- Managed vendor relationships, negotiating contracts to optimize costs and improve service quality.
- Led team training sessions on best practices in event management and customer service standards.
Education
Associate of Science - Radiology Tech
Massasoit Community College
Brockton, MA05-2028
Bachelor of Arts - History
Bridgewater State University
Bridgewater, MA12-2019
Skills
- Customer Service
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Employee scheduling
- Sales strategies
- Sales growth
Timeline
Assistant Manager/Bartender
Johnny Macaronis Resturaunt
10.2024 - Current
Seasonal Operations Manager
Tizzy K's Cereal Ice Cream
04.2024 - 11.2024
Assistant Manager
Yellow Door Taqueria
09.2023 - 05.2024
Bar Manager
Cisco Brewers
05.2022 - 10.2023
Catering and Events Manager
Johnny Macaronis Resturaunt
05.2018 - 04.2022
Associate of Science - Radiology Tech
Massasoit Community College
Bachelor of Arts - History
Bridgewater State University