Keirstin Conyers

• Developed and delivered Epic training curricula to over 500 clinicians.
• Mentored new trainers on the proper use of the Epic system.
• Assisted with the development of additional training materials, including user guides and quick reference cards.
• Provided technical support to end users during implementation of the Epic system.
• Tested software applications prior to release ensuring that they met organizational standards.
• Explained goals and expectations required of trainees.
• Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.

Assisted with auditing schedulers on greeting standards, navigating the call successfully, call flow, and closing/wrapping standards. Assisted Family Medicine in recommendations for a standardized supply order management process.

• Performed Quality Assurance Audits with an 89% accuracy
• Developed recommendations for an efficient standardized supply order management system for Family Medicine at Monument Square

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Educated customers on special pricing opportunities and company offerings.
• Consulted with customers regarding product or service needs, addressing concerns.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Exceeded company productivity standards 95% on consistent basis, handling more than 90% of quota each day.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Sold various products by explaining unique features and educating customers on proper application.
• Offered product and service consultations and employed upselling techniques.
• Coached team members on security risks and loss prevention to aid in mitigating store theft.
• Reset store displays for special events and seasonal merchandise changes.