Keiry Nichol Valladares
Hyattsville,MD
Summary
Passionate student success professional with a background in academic advising, enrollment services, and student retention strategies. Experienced in guiding diverse student populations through academic planning, problem-solving, and leveraging CRM systems to enhance engagement. Adept at multi-channel communication (phone, email, virtual advising) to provide high-quality student support. Committed to proactive outreach to improve student outcomes and persistence. Bilingual in English and Spanish.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Associate
Prince George's Community College
04.2023 - Current
- Provide comprehensive student support, assisting with enrollment, registration, and academic planning for a diverse student population while being both remote and on-site
- Conduct high-volume outreach via phone, email, and virtual platforms to support student engagement and retention
- Maintain accurate student records and track interactions using CRM systems to enhance advising strategies
- Collaborate with faculty and student support services to ensure student success and persistence
- Assist in budget preparation and track expenditures for department operations
- Facilitate departmental meetings, record minutes, and ensure follow-ups on action items
- Mentor and support students by foreshadowing Academic and Career Advisors, gaining insight into student success strategies
Federal Work Study Student
Prince George's Community College
10.2021 - 04.2023
- Advised students on academic programs, degree requirements, and university policies
- Assisted students in developing educational and career plans aligned with their goals
- Conducted targeted outreach to ensure student engagement, retention, and successful academic progression
- Organized open houses, career fairs, workshops, and networking events to enhance student success alongside the Program Coordinators
- Provided problem-solving support to students by connecting them with appropriate resources and services
- Worked closely with faculty and student services staff members to create a supportive and inclusive learning environment
Education
B.S. - Psychology
University of Maryland Global Campus
05.2025
B.S. - Counseling Psychology
Washington Adventist University
05.2024
A.A. - Applied Psychology
Prince George’s Community College
05.2023
Skills
- Student Success Coaching & Advising
- Proactive Outreach & Retention Strategies
- Multi-Channel Communication (Phone, Email, Virtual Advising)
- Data Management & CRM Proficiency
- Problem-Solving & Critical Thinking
- Customer Service Excellence
- File organization
- Scheduling appointments
Certification
- Youth Mental Health First Aid Cert., Prince George's Community College, 05/2024 - 05/2027
- Completed Indispensable Assistant Program (Cohort 3, Summer 2024), Prince George's Community College
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Associate
Prince George's Community College
04.2023 - Current
Federal Work Study Student
Prince George's Community College
10.2021 - 04.2023
A.A. - Applied Psychology
Prince George’s Community College
B.S. - Psychology
University of Maryland Global Campus
B.S. - Counseling Psychology
Washington Adventist University
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