Keirys Annelly Pietrera Veras
Hollywood
Summary
Experienced healthcare customer service and intake professional with over 6 years of experience in call center operations, patient scheduling, referrals management, and team supervision. Strong background in patient engagement, intake coordination, and healthcare administration within medical and psychiatric practices. Proven leadership skills managing intake teams and handling referral operations from external healthcare providers.
Overview
7
7
years of professional experience
Work History
Supervisor – Intake Department & Special Accounts
My Psychiatrist
Hollywood
11.2024 - Current
- Supervise the Engagement Department and Special Accounts team.
- Manage processing and coordination of referrals received from external medical practices.
- Support workflow optimization and patient intake operations.
- Assist team members with escalations, patient communication, and referral coordination.
- Ensure quality customer service and efficient handling of new patient onboarding.
Call Center Agent / Team Lead
My Psychiatrist
Hollywood
08.2021 - 10.2024
- Scheduled appointments for therapy counseling and psychiatry services.
- Assisted patients with appointment coordination and intake procedures.
- Led the Intake Department during the second year of employment.
- Managed patient engagement processes for all new patients entering the practice.
- Collaborated with multiple departments to improve patient experience and scheduling efficiency.
Appointment Scheduler
My Care Medical
Fort Lauderdale
05.2021 - 06.2021
- Scheduled appointments for patients with primary care providers.
- Processed patient referrals and coordinated care requests.
- Assisted patients with appointment confirmations and healthcare inquiries.
Call Center Agent
Cano Health
Hollywood
05.2020 - 05.2021
- Delivered customer service support for high-volume inbound calls, addressing inquiries and resolving issues.
- Coordinated patient appointments and facilitated referral processes to enhance patient access to care.
- Handled patient inquiries about healthcare services and appointments, ensuring accurate information and assistance.
Call Center Agent
Primary Care Physicians of Hollywood
Hollywood
03.2019 - 05.2020
- Answered patient calls and provided customer service support.
- Coordinated appointment scheduling and referral requests to ensure timely patient access.
- Delivered patient messages to physicians to facilitate effective communication.
- Ensured professional communication with patients and healthcare staff to foster trust and clarity.
Education
High School Diploma -
Liceo Argentina
06-2004
Some College (No Degree) - Law
UTESA
Skills
- Intake Coordination
- Patient Scheduling
- Referral Processing
- Healthcare Administration
- Patient Engagement
- Medical Office Support
- Call Center Operations
- Customer Service
- Customer service strategies
- Data entry accuracy
- Multitasking
- Problem Solving
- Team Leadership
- Attention to detail
- Communication Skills
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Supervisor – Intake Department & Special Accounts
My Psychiatrist
11.2024 - Current
Call Center Agent / Team Lead
My Psychiatrist
08.2021 - 10.2024
Appointment Scheduler
My Care Medical
05.2021 - 06.2021
Call Center Agent
Cano Health
05.2020 - 05.2021
Call Center Agent
Primary Care Physicians of Hollywood
03.2019 - 05.2020
High School Diploma -
Liceo Argentina
Some College (No Degree) - Law
UTESA