Keisha Acero
Sacramento,USA
Summary
Compassionate healthcare professional with experience in medical offices, memory care, and private childcare. Delivers attentive care and supports patients and families while ensuring safe, organized environments. Works effectively with diverse age groups, including infants, children, and elderly individuals with memory care needs. Completing nursing prerequisites and pursuing hands-on healthcare opportunities.
Overview
5
5
years of professional experience
Work History
Caregiver
The Garden Laguna Springs Memory Care
07.2025 - Current
- Provided compassionate daily care for residents with Alzheimer's disease and other forms of dementia
- Assisted with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and feeding
- Assisted residents with mobility and transfers using proper safety techniques
- Supported residents during meals while ensuring proper nutritional intake and safety
- Monitored and documented changes in behavior, mood, and physical condition to inform care strategies
- Redirected residents experiencing confusion, agitation, or sundowning behaviors
- Maintained calm, structured environment to alleviate anxiety and address behavioral triggers
- Communicated effectively with nurses, families, and interdisciplinary team members
- Ensured resident dignity, safety, and emotional well-being at all times
Private Nanny/Care Provider
Private Families
Sacramento, California
01.2023 - Current
- Provided attentive in-home care for children aged four months to eight years.
- Coordinated daily routines, ensuring timely feeding, diaper changes, naps, and engaging playtime for children.
- Ensured a safe and nurturing environment while supervising children at all times.
- Planned age-appropriate activities to promote learning and creativity.
- Provided regular updates to parents on daily activities and developmental milestones to foster strong communication.
- Cultivated trust with families by effectively managing multiple responsibilities while ensuring children's well-being.
- Prepared meals and bottles, assisting with light housekeeping related to childcare.
- Assisted with bedtime routines and transportation for children.
Front Desk Receptionist/Coordinator
Y. Samantha Lee, DDS
05.2025 - 11.2025
- Greeted and checked in patients promptly, improving front-desk flow and producing measurable patient-satisfaction gains.
- Answered a multi-line phone system and resolved patient inquiries, increasing first-call resolution rates.
- Scheduled appointments and managed provider calendars to maximize daily capacity and reduce idle time.
- Collected co-payments and processed payments accurately, maintaining error-free transaction records.
- Managed patient recalls and follow-up reminders to improve appointment adherence and ensure continuity of care.
- Coordinated treatment plans and reviewed financial arrangements to enhance care delivery and increase patient acceptance.
- Communicated with dentists and hygienists to maintain smooth office flow and improve procedural readiness.
Front Desk Receptionist/ Social Media Director
Lush Dental Studio
Sacramento, USA
01.2025 - 04.2025
- Engaged with social media followers by resolving inquiries and complaints to strengthen patient relationships and retention.
- Processed payments and verified insurance details with high accuracy to minimize billing errors and accelerate service completion.
- Greeted patients and parents warmly at the front desk to create a welcoming atmosphere.
- Contacted patients via phone or text to confirm appointments while monitoring communications.
- Verifying and updating insurance information for PPO plans.
- Preparing charts for the following days, creating all treatment plans as needed.
- Counselled patients on potential financial liabilities and payment requirements.
Cashier and Cashier Assistant
Costco
Sacramento, USA
11.2020 - 04.2022
- Greeted customers at store entrance, provided friendly assistance, and improved customer satisfaction metrics.
- Assisted customers with unloading and loading items to speed checkout and reduce cart wait times.
- Maintained orderly warehouse stock and cleanliness to support inventory accuracy and safe access.
- Operated cash register efficiently, processed transactions accurately, and reduced till discrepancies.
Education
Nursing -
Sacramento City College
Sacramento, CA06-2028
High School Diploma -
Rio Americano High School
01-2020
Skills
- Patient care
- Patient assessment
- Treatment planning
- Medical charting
- Basic life support
- Elderly care
- Problem resolution
- Multitasking
- Flexibility
- Communication skills
- Customer Service
- CPR training
- Childcare
Timeline
Caregiver
The Garden Laguna Springs Memory Care
07.2025 - Current
Front Desk Receptionist/Coordinator
Y. Samantha Lee, DDS
05.2025 - 11.2025
Front Desk Receptionist/ Social Media Director
Lush Dental Studio
01.2025 - 04.2025
Private Nanny/Care Provider
Private Families
01.2023 - Current
Cashier and Cashier Assistant
Costco
11.2020 - 04.2022
Nursing -
Sacramento City College
High School Diploma -
Rio Americano High School