Keisha Baines
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
CVS Pharmacy Representative
Continuum Global Solutions
Dallas, TX
11.2023 - Present
- Provided customer service by answering product and service related questions.
- Answered phone calls and directed them to appropriate personnel.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Health Care Aide
Jaimel Health Care Services
Houston, TX
04.2011 - 07.2023
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Monitored vital signs such as blood pressure, pulse, temperature and respiration rate.
- Performed basic nursing skills such as wound care, catheter care and ostomy management.
- Responded quickly in emergency situations following established protocols.
Health Care Aide
Destiny Health Care Services
Houston, TX
05.2010 - 04.2016
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
- Communicated effectively with patients, families, physicians and other healthcare professionals.
- Responded quickly in emergency situations following established protocols.
- Observed and documented changes in patient's condition including physical and emotional well-being.
Sales Associate
Bath & Body Works Inc.
Cypress, TX
09.2008 - 06.2010
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Willowridge High School
Houston, TX05-1997
Skills
- Telephone reception
- Customer Support
- Paperwork Processing
- Cross-Functional Team Development
- Account Servicing
- Performance Improvement
Timeline
CVS Pharmacy Representative
Continuum Global Solutions
11.2023 - Present
Health Care Aide
Jaimel Health Care Services
04.2011 - 07.2023
Health Care Aide
Destiny Health Care Services
05.2010 - 04.2016
Sales Associate
Bath & Body Works Inc.
09.2008 - 06.2010
High School Diploma -
Willowridge High School
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