LaToya Cooper
Virginia Beach,VA
Summary
Dynamic professional with a proven track record at Alorica, excelling in high-pressure environments with exceptional problem-solving skills and detail orientation. Spearheaded a benefits management system overhaul, enhancing data accessibility and operational efficiency. Skilled in prescription filling and team collaboration, consistently achieving customer satisfaction and workflow optimization.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
CVS Pharmacy Representative
Alorica
07.2024 - 12.2024
- Processed high volumes of prescriptions accurately under time pressure while maintaining attention to detail.
- Assisted pharmacists with medication compounding tasks, adhering to strict quality control standards.
- Resolved third-party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Collection Specialist
Alorica/Medallion Bank
01.2023 - 03.2024
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Maintained high volume of calls and met demands of busy and productive group.
Benefits Enrollment Specialist
Apple One Temp/Maximus
04.2022 - 12.2023
- Assisted in developing comprehensive benefits packages to attract and retain top talent within the organization.
- Improved employee satisfaction by efficiently processing and managing benefit enrollment requests.
- Implemented a new benefits management system, resulting in improved data organization and accessibility.
- Managed annual open enrollment process, coordinating informational sessions and providing support to employees throughout the process.
Operations Specialist
Chesapeake Public Schools
09.2009 - 03.2020
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Deep Creek High School
Chesapeake, VA06-2001
Skills
- Detail-oriented
- Product presentation
- Problem-solving skills
- Team collaboration
- Prescription filling
- HIPAA
- Processing payments
- Workflow optimization
- Order verification
- FDA compliance
- Teamwork
- Customer service
- Time management
Timeline
CVS Pharmacy Representative
Alorica
07.2024 - 12.2024
Collection Specialist
Alorica/Medallion Bank
01.2023 - 03.2024
Benefits Enrollment Specialist
Apple One Temp/Maximus
04.2022 - 12.2023
Operations Specialist
Chesapeake Public Schools
09.2009 - 03.2020
High School Diploma -
Deep Creek High School
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