Penelope Colen
Fairfield,OH
Summary
Accomplished and Registered Pharmacy Technician with 3 years of experience in mail order pharmacy environment for major national chain. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
28
28
years of professional experience
Work History
Pharmacy Technician Senior Representative
Express Scripts Pharmacy
Fairfield, OH
10.2019 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Independent Sales Associate
Legalshield
Ada, OK
08.2000 - Current
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
- Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate 80%.
- Facilitated employee benefit meetings and Identity Theft Seminars
Surveillance Agent
Hollywood Casino Lawrenceburg
Lawrenceburg, IN
01.2018 - 09.2018
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Observed casino operations for irregular activities such as card counting and theft concerns.
- Reported any incidents immediately to local law enforcement.
- I also worked here in the same position from Sept 2014 to July 2015. Previous to this I worked in surveillance at Rising Sun Casino
Claims Representative
United Healthcare Group
Sharonville, OH
08.2016 - 12.2017
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Checked level and type of coverage and evaluated contracts.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Communicated effectively with staff members of operations, finance and clinical departments.
Customer Service Representative
Answers In Genesis
Petersburg, KY
08.2015 - 08.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- I also worked in security observing surveillance cameras and alerting security officers for any security concerns. I assigned employee and visitor badges. I also organized lost and found items and tried to get them back to those that lost them.
Education
Some College (No Degree) - Communications
Ivy Tech Community College of Indiana
Indianapolis, INSome College (No Degree) - Communications
Mount Saint Joseph
Cincinnati, OHSome College (No Degree) - Computer Science
Southern Ohio College
Fort Mitchell, KYSkills
- Data Entry
- Recordkeeping and Documentation
- Verbal and Written Communication
- Regulatory Compliance
- Prioritization and Organization
- Customer Service
- Relationship Building
- Prescription Order Verification
- Detail-Oriented
- Confidentiality Practices
- Attention to Detail
- Employee Training
- Time Management
- Creative Thinking
- Safety Protocols and Risk Management
Timeline
Pharmacy Technician Senior Representative
Express Scripts Pharmacy
10.2019 - Current
Surveillance Agent
Hollywood Casino Lawrenceburg
01.2018 - 09.2018
Claims Representative
United Healthcare Group
08.2016 - 12.2017
Customer Service Representative
Answers In Genesis
08.2015 - 08.2016
Independent Sales Associate
Legalshield
08.2000 - Current
Some College (No Degree) - Communications
Ivy Tech Community College of Indiana
Some College (No Degree) - Communications
Mount Saint Joseph
Some College (No Degree) - Computer Science
Southern Ohio College
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