Keisha Bertrand
Orlando,FL
Summary
Dynamic leader with over 25 years of experience in executive leadership roles. Demonstrated success in leadership development, community engagement, and achieving philanthropic goals, with recent positions at Early Learning Coalition and New York City Department of Health. Expertise in family-centered operations, strategic planning, and enhancing efficiency through cross-functional collaboration. Proven ability to build high-performing teams and foster a culture of continuous improvement, resulting in measurable outcomes.
Overview
24
24
years of professional experience
Work History
Early Learning Support Manager
Early Learning Coalition of Orange County
Orlando, Florida
09.2023 - Current
- Develop and maintain metrics for grant outcomes, deliverables, and associated costs, ensuring data accuracy and relevance. • Oversee Early Learning Support Division, manage quality assurance procedures, and ensure compliance with grant and Department of Early Learning requirements. • Supervise program data tracking to assess outcomes and implement program improvements, while managing three distinct units within the division. • Foster collaborative relationships with local agencies and community partners, contributing to the design and execution of community engagement activities.
Provider Oversight Investigator
New York City Department of Health and Mental Hygiene
Queens, New York
10.2017 - 08.2023
- Developed and implemented training programs to enhance staff competencies and operational effectiveness.
Established and enforced policies, procedures, and quality control standards for service integrity.
Analyzed best practices to refine service delivery models and improve operational efficiency.
Conducted thorough investigations of fraud allegations, collaborating with regulatory agencies for compliance.
Prepared detailed reports and maintained investigation protocols, identifying substantial funds for recovery.
Senior Healthcare Program Planner Analyst
New York City Department of Health and Mental Hygiene
Queens, New York
03.2003 - 10.2017
- Chaired individualized family service plan meetings to ensure compliance with applicable policies and regulations.
Directed discussions focusing on parental, evaluator, and service coordinator concerns while protecting family rights.
Ensured completion of all documentation according to city and state guidelines for evaluation and IFSP processes.
Utilized the New York Early Intervention System to manage case monitoring and ensure data accuracy.
Participated in mediations and hearings on behalf of the organization, maintaining effective stakeholder communication.
Quality Assurance Reviewer
Delmarva Foundation for Medical Care
Tampa, Florida
11.2001 - 03.2003
- Analyzed clinical data and audit findings to create actionable reports for senior management.
Collaborated with healthcare teams to identify risks and initiate corrective actions for patient safety.
Evaluated patient care documentation, ensuring compliance with established healthcare regulations.
Facilitated training on quality assurance best practices to instill accountability among staff.
Contributed to development and revision of quality assurance policies for ongoing improvement.
Monitored quality improvement initiatives, confirming objectives met in line with foundation's mission.
Provided constructive feedback on documentation accuracy, enhancing overall patient care standards.
Education
Certificate of Non-Profit Leadership - Non-Profit Leadership
Edyth Bush Institute Rollins College
Orlando, FL12-2025
Bachelor of Arts - Psychology
Hampton University
Hampton, VASkills
- Business process support
- Project management
- Policy development
- Professional networking
- Budget management
- Cross-functional collaboration
- Stakeholder management
- Retention strategies
- Policy enforcement
Timeline
Early Learning Support Manager
Early Learning Coalition of Orange County
09.2023 - Current
Provider Oversight Investigator
New York City Department of Health and Mental Hygiene
10.2017 - 08.2023
Senior Healthcare Program Planner Analyst
New York City Department of Health and Mental Hygiene
03.2003 - 10.2017
Quality Assurance Reviewer
Delmarva Foundation for Medical Care
11.2001 - 03.2003
Certificate of Non-Profit Leadership - Non-Profit Leadership
Edyth Bush Institute Rollins College
Bachelor of Arts - Psychology
Hampton University