KEISHA M. BROWN
Program Administrator
Laurelton,NJ
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work History
Program Administrator
ENVISION PHYSICIAN SERVICES
Parsippany, NJ
06.2019 - Current
- Improved success of program by making proactive adjustments to operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Provided ongoing direction and leadership for program operations.
- Interacted with customers and clients to identify business needs and requirements.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Handle administrative task by distributing 20-30 daily emails, arranging team schedules and shipping and tracking 150-250 designated charts.
- Maintained and updated project related documents.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Improved patient satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Medi mobile software.
Program Administrator
TEAM HEALTH
Manahawkin, New Jersey
01.2011 - 07.2019
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Scheduled and supervised monthly staff meetings to discuss new ideas and update participants on program details and milestones.
- Improved patient satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Drove implementation of Epic and Ingenious Med software to automate office operations.
- Managed monthly spreadsheets to track patient satisfaction scores, length of stay, identifying cost reduction strategies to decrease length of stay by 10%
- Developed highly efficient administrative team through ongoing coaching and professional development opportunities
- Improved success of program by making proactive adjustments to operations.
- Provided ongoing direction and leadership for program operations.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Education
Master of Arts - HEALTHCARE ADMINISTRATION
Capella University
Minneapolis, MN 06.2017 - 05.2021
Bachelor of Arts - SOCIAL SCIENCE
Thomas Edison State University
Trenton, NJ 09.2008 - 05.2015
Skills
Microsoft Word
Public Health
Excellent communication
Data Collection and Analysis
Critical thinking
Project Manager
Department Perception
Business operations management
Business process understanding
HR support
Project leadership
Project monitoring
Public Health
Multiple project coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Program Administrator
ENVISION PHYSICIAN SERVICES
06.2019 - Current
Master of Arts - HEALTHCARE ADMINISTRATION
Capella University
06.2017 - 05.2021
Program Administrator
TEAM HEALTH
01.2011 - 07.2019
Bachelor of Arts - SOCIAL SCIENCE
Thomas Edison State University
09.2008 - 05.2015