Keisha Cruz
San Antonio
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
Work History
Manager
Fischer's Market
01.2020 - 03.2025
- Assisting with management duties
- Assisting customers with purchase
- Upkeeping store appearance
- Restocking merchandise
- Managing store operations
- Schedule making
- Placing grocery orders for the store
- Deposits and Cash handling
- Paperwork, lottery chec ins and stocking
Customer Service Representative
QVC
08.2019 - 12.2019
- Assisting customers with any issues they may have with their online orders
- Make payments as well as explain billing processing to customers
- Place orders for customers
- Assist with any other questions or concerns the customer may have
Retail Associate
Ross Dress for Less
03.2019 - 07.2019
- Assisting customers with purchases, giving accurate change to customer and processing returns
- Stocking Merchandise
- Assist with any other questions or concerns the customer may have
Receptionist
Northwest Real Estate
02.2019 - 06.2019
- Appointment setting, answering phones, filing, assisting agents and clients with any concerns or questions they may have
Retail Associate
Six Flags Fiesta Texas
04.2018 - 09.2018
- Assisting customers of purchases, questions or concerns they had with the ride and or store merchandise
Clerk/Cashier
Frisky Feline Fashion
02.2017 - 09.2017
- Assisting customers of purchases, questions or concerns they had with merchandise
Education
MBA - Accounting
Southern Careers Institute
TX06-2020
High School Diploma -
George Washington High School
Mangilao, Guam06-2012
Skills
- Customer Service
- Cashier Experience
- Written and Verbal skills
- Accounting Skills
- Telephone Etiquette
- Computer Skills
- Organizational skills
- Customer Care
- Call Center
- Customer Support
- Staff management
- Staff training and development
- Verbal and written communication
- Time management
- Decision-making
- Team leadership
- Customer service
- Complex Problem-solving
Timeline
Manager
Fischer's Market
01.2020 - 03.2025
Customer Service Representative
QVC
08.2019 - 12.2019
Retail Associate
Ross Dress for Less
03.2019 - 07.2019
Receptionist
Northwest Real Estate
02.2019 - 06.2019
Retail Associate
Six Flags Fiesta Texas
04.2018 - 09.2018
Clerk/Cashier
Frisky Feline Fashion
02.2017 - 09.2017
MBA - Accounting
Southern Careers Institute
High School Diploma -
George Washington High School
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