Keisha Freeman
Cordova,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Hub Operations Manager
Federal Express
06.2018 - Current
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Certified Clinical Hemodialysis Technician
Davita, Inc & American Renal Associates
07.2013 - 06.2018
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Performed routine quality control and safety checks on all equipment.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
- Recorded client data on hemodialysis flow chart.
- Safely transported, transferred and positioned patients on chairs for treatment.
Education
High School Diploma -
Middle College High School
Memphis,TN06.1994
Skills
- Employee Relations
- Business Operations
- Referral Network
- Operational Procedures
- Administrative Operations
Timeline
Hub Operations Manager
Federal Express
06.2018 - Current
Certified Clinical Hemodialysis Technician
Davita, Inc & American Renal Associates
07.2013 - 06.2018
High School Diploma -
Middle College High School
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